IT Helpdesk / Service Desk Analyst

We are seeking a motivated and customer-focused IT Helpdesk / Service Desk Analyst to provide first-line technical support and assistance across the organization. The ideal candidate will have a foundational understanding of IT systems, excellent communication skills, and a strong desire to resolve technical issues efficiently and professionally.

Key Responsibilities :

• Act as the first point of contact for end-users seeking IT support via phone, email, or ticketing system
• Diagnose and troubleshoot hardware, software, and network-related issues
• Escalate unresolved issues to higher-level support teams as necessary
• Maintain accurate documentation of incidents, service requests, and resolutions
• Support user account management, including password resets and access provisioning
• Assist with the setup, configuration, and maintenance of IT assets and peripherals

Key Requirements :