Jobs in Bacolod

Last updated: 1 day ago

FOR POOLING ONLY - BACOLOD - Player Engagement Agent (gaming and non-voice)

Keywords StudiosBacolod, Negros Occidental, PH

Quick Apply

PLEASE NOTE THAT THIS IS ONLY FOR POOLING PURPOSES.WE WILL CONTINUE TO PROCESS APPLICATIONS ONCE OUR BACOLOD-BASED HIRING REQUIREMENTS HAVE BEEN CONFIRMED. New hires are required to report onsite du...Show moreLast updated: 30+ days ago

Promoted

Property Management Admin (Permanent WFH) Australian Client

Real Logic Property ServicesBacolod, Negros Occidental, PH

We are seeking an experienced Property Management Administrator to join our team on a permanent work-from-home basis.You will be supporting an Australian Real Estate client, so prior experience wit...Show moreLast updated: 3 days ago

2026 Delivery Operations GVPAD – Sr Operations Manager

ConcentrixPHL Bacolod City, AIU Centre, Lacson St

The Sr Mgr Operations is responsible for coaching and supervising a group of Operations Managers and / or Team Leaders.This position is responsible for building and maintaining client relationships, ...Show moreLast updated: 10 days ago

HR Talent Management A...

John Clements Consultants, IncBACOLOD CITY (CAPITAL)...

Required Skills and Qualifications : .Bachelor's degree Holder in Psychology, Behavioral Science, Human Resources or equivalent. Minimum of two years experience professional experience in corporate re...Show moreLast updated: 30+ days ago

Prompt Engineer

iReply ServicesBacolod City, NEC, ph

The Prompt Engineer designs, tests, and optimizes natural language prompts for large language models (LLMs) to produce reliable, high-quality outputs for client use cases.This role combines experim...Show moreLast updated: 9 days ago

Field Biologist - Bacolod

Rentokil InitialBacolod, Negros Occidental, PH

Quick Apply

Rentokil Initial is an international business services company employing 64,800 colleagues across 91 countries.We strive to protect people and enhance lives, for example by controlling pests, and i...Show moreLast updated: 10 days ago

Mechanical Engineer for Bacolod Project

Bureau Veritas GroupBacolod, Negros Occidental, PH

Across all our businesses and countries, each one of our people leaves their mark .Being part of the BV family, is more than just working, it’s being convinced that you . We are seeking a skilled an...Show moreLast updated: 30+ days ago

Virtual Medical Assistant - Allied Health (Bacolod)

Xillium Professional ServicesBacolod, Negros Occidental, PH

Quick Apply

Xilium is a growing multi-city company with offices in 5 locations.We are a progressive company incorporating the best ideas in work culture, adapted to the Philippines. Xilium creates solutions for...Show moreLast updated: 10 days ago

Territory Consumer Lead (Bacolod)

JTIBacolod, PH,

We are JTI, Japan Tobacco International, and we are present in 130 countries.We have spent years innovating, creating new and better products for. That’s why our employees, from around the world, ch...Show moreLast updated: 30+ days ago

Part Time Executive Assistant (Remote)

Olivia Professional SolutionsBacolod City, Negros Island Region, .PH

Quick Apply

Whether you're fueled by a relentless determination to excel or a burning passion for success, our contractor opportunities provide the perfect platform for you to unleash your full potential.Join ...Show moreLast updated: 1 day ago

Corporate Sales Director

Viventis Search Asia, Inc.Bacoload, Western Visayas, PH

We're Hiring : Corporate Sales Director! 🌟.We are seeking a dynamic and results-driven Corporate Sales Director to lead our sales team in Bacolod, Western Visayas. The ideal candidate will have a st...Show moreLast updated: 3 days ago

MIS Analyst

UbiquityBacolod Cybercenter

At Ubiquity, we live by the mantra head, heart, and hustle.And because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, fo...Show moreLast updated: 30+ days ago

Promoted

Transcom Bacolod

Lexie Staffing Business ConsultingBacolod, Negros Occidental, PH

Transcom START : December 16 Account : - Telco College Grad with / without CCE SHS / HS - No Experience Salary up to 24K 10k SOB + 3K New Hire Incentives + 500 Transpo Cashback (Note to this applica...Show moreLast updated: 30+ days ago

Corporate Sales Director

Tap Growth aiBacoload, Western Visayas, PH

End User Support

Ubiquity Global Services, Inc.Bacolod City,Negros Occidental, PH

Quick Apply

IT Support Associates are responsible of providing user-facing support both in person and remotely based on support tickets received and logged in the organization's ticketing system.Associates are...Show moreLast updated: 24 days ago

Promoted

Logistics Driver

PD888 Distributors IncorporatedBacolod, Negros Occidental, PH

DUTIES AND RESPONSIBILITIES : a.Assists warehouse personnel in ensuring accurate quantity of products being loaded for delivery. Ensures maintenance of the proper product stocking level in the tr...Show moreLast updated: 30+ days ago

Promoted

Call Center Experts - Bacolod

NEKSJOBBacolod, Negros Occidental, PH

We (NEKSJOB) are badly in need of Agents (CSR) to start immediately for our international account in Cebu, Bacolod, CDO, Davao, Manila, Iloilo, Tarlac, Pampanga, Makati, Taguig, Pasay, Pasig and Al...Show moreLast updated: 30+ days ago

Promoted

Call Center Associate

BPOJobOpeningsBacolod, Negros Occidental, PH

As a Customer Service Representative, you’ll assist customers with inquiries, returns, upgrades, and technical support, ensuring they have a smooth and positive experience with our products and ser...Show moreLast updated: 15 days ago

Promoted

Concentrix Bacolod Hiring BPO Agents No CC Experience Required

Concentrix PhilippinesBacolod, Negros Occidental, PH

Start Your BPO Career with Concentrix Bacolod – Apply Today! Are you ready to join one of the world’s leading BPO companies and build a rewarding career? At Concentrix Bacolod, we’re looking for mo...Show moreLast updated: 26 days ago

This job offer is not available in your country.

FOR POOLING ONLY - BACOLOD - Player Engagement Agent (gaming and non-voice)

Keywords StudiosBacolod, Negros Occidental, PH

30+ days ago

Job type

Quick Apply

Job description

PLEASE NOTE THAT THIS IS ONLY FOR POOLING PURPOSES. WE WILL CONTINUE TO PROCESS APPLICATIONS ONCE OUR BACOLOD-BASED HIRING REQUIREMENTS HAVE BEEN CONFIRMED.

New hires are required to report onsite during the onboarding and training period then transition into a WFH setup. The temporary onboarding and training venue is ESJ Building, Bacolod City, 6100, Negros Occidental.

However, please note that all team members are expected to report onsite based on business needs (client visits, company events, project-specific needs, etc.)

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions : from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.

Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥

Role overview

As a Player Engagement Agent, you'll serve as the essential link between our clients and the gaming community. Your responsibilities include investigating and delivering prompt, quality responses to players' questions while providing valuable feedback to our developers. Join our team for a dynamic workspace, continuous growth opportunities, and the chance to make a meaningful impact. Level up your game and apply today! 🚀🔥

What are we looking for? Our PE Agent has a knack for the following skills :

Communication :

Deliver excellent customer support to players.

Investigate and resolve player inquiries promptly through ticketing, email, or chat.

Assist internal teams with project-related requests, ensuring smooth collaboration.

Play a crucial role in gathering and delivering player feedback according to established procedures.

Provide translations when required to ensure seamless communication.

Analytics :

Maintain accurate and detailed reports to keep processes streamlined.

Ensure prompt escalation of issues following established procedures.

Contribute to smoother support processes with personalized macros and knowledge base.

Play a part in maintaining high-quality standards through the QC process.

Leadership :

Take part in valuable training sessions to enhance your skills and knowledge.

Manage your time effectively and responsibly to meet players' needs.

Business :

Master the gameplay knowledge of our products to serve players better.

Familiarity with Helpshift / Zendesk or other CRM tools for seamless support.

Knowledge of macros customization for streamlined responses.

Experience with MS Office or Google Suite apps for documentation.

Requirements

You'd be a great fit for this role if you have :

Mastery in C1-C2 level language proficiency, with English at B2 level or higher.

Excellent communication skills for effective player support.

Flexibility to adapt to various situations and player needs.

Accountability and reliability in handling player inquiries and issues.

Proactivity in identifying and addressing player concerns proactively.

Proficiency in navigating knowledge bases for efficient support.

Basic troubleshooting skills to assist players with technical challenges.

Availability for full-time work, including weekends and holidays, and on different time zones as needed.

Nice-to-haves :

Previous Customer Service experience or any relevant experience in a BPO setting

You have some knowledge of the community platforms or ticketing tools (e.g. Discord, Slack, Zendesk, Helpshift, etc.) - this could be an asset.

You are passionate about video games - this can make your job a lot more enjoyable for you, however it is not so crucial.

Benefits

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Benefits :

Non-taxable Allowances

HMO and Life Insurance

Paid Time Offs

Annual Wellness Subsidy

Phases of our recruitment journey :

You send us your application with your updated resume.

After reviewing your candidacy, we invite you to our online language assessment to better evaluate your written skills. Our language test will require typing, so we would encourage you to take it on a computer and make sure you have the keyboard in your language settings to facilitate its completion. Note that our language test is an integral part of the recruitment process and requires mastery in C1-C2 level language proficiency, with English at B2 level or higher. Check your inbox to find the test invitation and keep your phone close!

Once you submit your test, the assessment will take approximately 48-72 hours to be evaluated. Please take into consideration that our certified language assessors evaluate a huge volume of language tests on a daily basis. Talent Acquisition will send an update via email once the results are available.

If you successfully pass the test - we’ll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists. It’s a perfect chance to exchange questions and get to know each other better. For some projects there might be a second interview with a Team Lead or an Operations Manager.

At the end of our journey - hopefully you will receive an offer and become our new Keywordian!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https : / / www.keywordsstudios.com / en / applicant-privacy-notice .

Role Information : EN

Studio : Keywords Studios

Location : Asia Pacific, Philippines

Area of Work : Player Engagement

Service : Engage

Employment Type : Permanent

Working Pattern : Hybrid