Jobs in Taguig, filipinas

PROBLEM SOLVING, DECISION MAKING & ACCOUNTABILITY

• Self-motivated, team-oriented approach, able to operate effectively in a busy environment.
• This position requires a high level of independent thinking and the ability to solve problems in a fast-paced environment.
• Works on diverse range of support issues requiring ability to independently identify, evaluate and resolve problems.
• Works independently / part of a team to produce solutions in support of customer service level agreements.
• Works proactively and uses own initiative to ensure business needs are met effectively.
• Ensures all solutions adhere to applicable change control requirements.
• Addresses immediate service needs of all end users regardless of Business Unit affiliation.

KEY SKILLS

• Good time management skills, with proven ability to prioritize and organize a demanding workload, adapting to fit the changing needs of the business.
• Strong customer service orientation, able to understand and meet the needs of a diverse client base in a positive and professional manner.
• Self-motivated and team-oriented approach, able to work well with direction and independently.
• Strong problem-solving skills, with the ability to combine technical knowledge and customer support skills to successfully and repeatedly instruct people on the steps to take to solve computer problems.
• Excellent interpersonal and communication skills (both written and verbal), able to relate with users, service providers, management and internal / external audit teams.

EDUCATION / EXPERIENCE

• A minimum of 5 years of SAP FICO support experience with configuration knowledge.
• A broad understanding of SAP functionality.
• Experience of current SAP technology e.g. SAP ECC6.
• Experience of working cross-culturally and cross-functionally and ability to adapt personal style to different environments
• Organizational skills to make sure the team are achieving high levels of service.
• Strong analytical skills
• Excellent customer service skills and an ability to deal effectively with customers and colleagues at all levels.
• Able to learn new processes quickly, and an ability to keep knowledge and skills up to date.
• An understanding of the following technologies :
• Windows Operating Systems (XP, 7, Server 2003 / 2008 / 2012)
• Microsoft Office software (Outlook, Word, Excel, PowerPoint)
• Wireless technology
• Experience of working in a team-oriented service desk / application support environment, with the ability to positively contribute to cross functional teams
• Amenable to work onsite
• Must be open for a flexible / shifting schedule