Jobs in Taguig city, ph

The position of the Collections Representative is within our INR and VAD Revenue Cycle. In this role, you will handle and resolve all Insurance follow up and denial issues to ensure that company receives correct reimbursements from the insurance companies. The incumbent will serve as the liaison between insurance companies, patients and the departments to ensure the claims are processed and followed up to meet company's goals of Account Receivable Days, Aging Account percentages and Cash goals. They will also research and answer all questions and complaints, regarding patient responsibility balances and billing inquiries sent to them through the customer call center with the highest degree of courtesy and professionalism. This job description will be reviewed periodically and is subject to change by management.

Direct Reports : 0

Sensitive / confidential data handled : N / A

Responsibilities :

• Research and resolve payment discrepancies.
• Review and manage the AR aging report and provide explanations of past due balances to management.
• Work aged accounts on assigned payers prioritizing accounts that are approaching timely filing denial.
• Identify issues or trends with accounts and provide suggestions for resolutions.
• Escalate exhausted appeals efforts for resolution with payer.
• Performs assigned Revenue Cycle duties as directed by the Revenue Cycle Supervisor.
• Able to submit a root cause analysis report.
• Prepare write off requests as needed for any uncollectable balances.
• Keeps supervisor informed of areas of concern and problems identified.
• Provide training to new and existing staff members as instructed by supervisor. Use and follow company procedures in training. Quality check work to ensure accuracy, efficiency and uniformity. Re-train staff as often as needed.
• Ensure staff complete all assigned tasks in a timely manner and that they have the resources and tools to perform their jobs. i.e. access to software. Advise supervisor immediately if they do not.
• Review / knowledge of contracts to determine correct reimbursement for each account.
• Analyze and document A / R problems and implement processes to enhance efficiencies.
• Documenting accurate and appropriate notes on corresponding systems as needed.
• Outgoing correspondence (internal or external) must be written in a clear, concise, and professional manner.
• Provide coverage as needed to include performing staff’s work during their absences as assigned by management. Assist in areas of needs as assigned by supervisor.
• Maintains positive and regular results-oriented communication with payer representatives.
• Navigate and works all payer websites. Provide support to staff as needed.
• Enroll in payer newsletters and advise manager of needs.
• Initiate appeals to payers following the guidelines outlined for that payer. Note account and track appeal to resolution.
• Utilizes strong communication and customer service skills.
• Consistently practices good judgment and problem-solving skills when handling confidential information.
• Regular attendance and punctuality.

Key Results :

Competencies required :

Minimum Qualification :