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Senior Analyst, Commercial SBC
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PHH MortgagePhilippines- Full-time
POSITION SUMMARY :
The Commercial Portfolio Analyst will provide quality collection and property surveillance activities for commercial real estate loans. This role will support a team of Portfolio Managers that serve as the primary contact for borrower research requests and collection efforts. This position requires the ability to perform customer relationship functions, review loan documents, compliance, quality control and resolve a wide spectrum of borrower related inquiries related to commercial loan servicing.
JOB FUNCTIONS AND RESPONSIBILITIES :
- Assists Portfolio Manager to monitor all delinquent commercial loans and pursue a course of action to resolve the delinquency
- Perform daily customer service activities via handling of outbound calls with borrowers and / or third-party representatives
performing collection and servicing activities (Customer Service and Collection Calls in English and Spanish)
and Task management
bring to swift resolution
requests including assumptions, easements, partial releases, etc.
EDUCATION / EXPERIENCE
WORK SCHEDULE OR TRAVEL REQUIREMENTS