Join GrowthAssistant as a  Shopify Brand Manager !   We are seeking a dedicated Shopify Brand Manager to join our team! In this role, you will be responsible for managing our Shopify storefront and creating a strong online community presence. You’ll work directly with customers to address inquiries, track orders, and manage artwork-related questions while driving improvements in the user experience. If you have a passion for brand management, community engagement, and Shopify, we’d love to hear from you! Salary Range :   PHP 70,000 - 85,000 / month Note : Rate / Salary will depend on your current competencies matched to the position’s job description and requirements based on the assessment results. The Benefits Work Set-up : Permanent Work From Home  Bonuses :    Attendance Bonus of $ 25 for every monthly perfect attendance Performance Bonus Anniversary Bonus of PHP 5,000 for your 1st year in service and PHP 10,000 for 2 years in service  Referral Bonus of $ 300 for every successful referral  Holiday Paid Time Off (PTO) for 7 days in a year Paid Time Offs (PTO) for 6 days in a year Health Card Plan Work Schedule :    Amenable to working in any US time zone (Monday - Friday)   Key Responsibilities : Customer Engagement : Serve as the community manager on Shopify, responding to 5-10 customer inquiries per day via email and chat, fostering a positive online experience. Artwork and Order Management : Address artwork-related questions from production teams, identify and resolve issues, and communicate with customers on discrepancies. Track and spot-check order volume to ensure accuracy and efficiency. Data-Driven Insights : Aggregate and analyze customer behavior data, sharing insights and reports to inform customer engagement strategies and improve the online experience. Community Feedback : Actively review user feedback to suggest UX improvements and recommend new Shopify apps to enhance the storefront. Catalog & Listing Management : Support product listings, image uploads, and catalog management, troubleshooting any listing or shipping issues with Shopify support. Reporting and SOPs : Provide ad-hoc reporting, dashboards, and actionable insights to stakeholders, and create / update SOPs to ensure efficient role-related processes. Qualifications : Experience : 2+ years in brand management or community engagement on Shopify. Technical Skills : Basic to intermediate skills in Sheets / Excel for data aggregation and reporting. Process Management : Experience in creating and updating SOPs to streamline workflow. Customer Focus : Strong understanding of customer needs and experience in community management. Availability : Ability to work in EST time zone. Nice-to-Have Qualifications Familiarity with Slack and Gmail for efficient internal communication. Experience in recommending apps and features to enhance Shopify customer experience   If you’re ready to make a meaningful impact in our Shopify community and drive exceptional customer experiences, apply today! Powered by JazzHR