IT Support Jobs in Philippines

Job Description :

We are seeking a service-oriented and self-motivated professional to join IT support team to support

our fast-paced growing business and our clients, global top manufacturing companies located in the

United States. IT support team is to focus and support every opportunity for our global clients in many

project-based works. In this role, you will work on maintaining and monitoring the computer systems

and networks for our business and clients. You will be tasked with solving complex technical issues and

will also collaborate with team members across all departments to assist them with their technical

requirements.

Responsibilities :

Install and configure software and computer systems.

Troubleshoot and resolve issues with software or hardware.

Walk colleagues or clients through steps to help them resolve their technical problems.

Maintain procedures and reports that provide technical support to the entire organization.

Analyze records and logs to spot underlying trends and potential issues.

Support the implementation of new solutions or applications.

Establish accounts for new users and assist with password or login problems.

Test, evaluate, and make decisions about new technology for the business.

Participate in business-wide meetings to provide insight into technical requirements.

Requirements :

Associate’s or bachelor’s degree in computer science or a related field

5+ years of experience in a technical support role

Certifications are preferred, but not required

Working knowledge and expertise with a variety of software, hardware, and applications

Willingness to solve complicated problems and see projects through to completion

Analytical skills to study problems and records and identify solutions

Team-oriented attitude to help other colleagues and departments with technical problems

Ability to manage time and effectively prioritize numerous projects at one time

Strong understanding of the operating systems, networking, and security

Experience with Azure, AWS or other mainstream cloud computing platforms

Focus on efficiency, user experience, and process improvement

Excellent project and time management skills

Strong problem solving and verbal and written communication skills

Large capacity for attention to detail

Ability to work independently or with a group

Must be fluent in English

Authorized to work in the Philippines without any restrictions

Work hours / Location / Compensation / Benefits

Monday to Friday, 9 : 00am to 6 : 00pm US Eastern Time (10PM-7AM PH Time)

Location : Metro-Manila area

Competitive Compensation Package

Required Skills : Support