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Chat • Philippines

Last updated: 2 days ago

Bilingual CSR (Spanish)

HawodTech Solutions Inc.

Cebu City, Central Visayas, Philippines

To provide excellent support to the business partners and workers regarding system issues, questions, technical and general concerns.Responsible for maintaining a high level of professionalism with...Show more

Customer Service Staff (willing to relocate in Philippines)

People Profilers

Manila, NCR, Philippines

Handling & Replying to customer inquiries through email, phone, and/a live clients.Maintaining customer relations.Providing feedback to Supervisor/head on customers' needs/feedback.Preparing & Gene...Show more

Frontline Support Specialist

GECO Asia

Ortigas, Manila, Philippines

Business Application Support .The role supports business users by translating requirements into system solutions, guidance, or workarounds.Scope and complexity depend on experience level.You will b...Show more

Makati - Customer Service Associate

Sitel

Makati, Philippines, PH

Foundever is looking for passionate customer service associates who can live and breathe our core values.We’ll also need you to know your way around a computer and be comfortable supporting custome...Show more

Chat Agent

Snaphunt

Philippines

We are looking for a proactive and customer-focused Chat Agent to manage real-time interactions with our website visitors.As the first point of contact, you will provide prompt and informative resp...Show more

Client Intake and Lead Coordination Specialist

SolutionCX, LLC

San Pedro, LAG, ph

Quick Apply

The Client Intake & Lead Coordination Specialist is responsible for being the first point of contact for inbound leads and customers.This role ensures rapid response to website inquiries, professio...Show more

Real Estate Support Specialist

StratifyIQ

Taguig City, NCR, PH

Quick Apply

We are looking for a self-sufficient, tech-savvy, and service-driven support professional to join our growing real estate operations team.In this role, you'll be responsible for delivering exceptio...Show more

Customer Experience Associate

Angkas

Makati, Metro Manila, PH

Quick Apply

Responds to customer inquiries by phone (inbound and outbound), e-mail, or chat to provide problem resolution.Deliver outstanding service to our high-value customers by providing outstanding servic...Show more

Customer Service Associate (Email and Chat)

ZALORA SOUTH EAST ASIA PTE LTD

Muntinlupa-Cavite Expressway (MCX), PH

Quick Apply

The Customer Service Associate is responsible for providing product and service information and resolving product and service problems.This is achieved by clarifying the customer's complaint; deter...Show more

Chat Customer Service Representative Pampanga, Philippines

TTEC

Pampanga, Philippines

Your potential has a place here with TTEC’s award-winning employment experience.Chat Customer Service Representative working onsite in Pampanga,.Our purpose, team, and company culture are amazing a...Show more

Customer Service Representative

Q2 HR Solutions - Group of Companies

Metro Manila, Philippines

Quick Apply

We are looking for a customer-focused.Live Chat Support & Shopify Order Specialist.In this role, you will assist customers with inquiries, process and track orders, coordinate with internal teams t...Show more

Cebu - Customer Service Associate

Foundever

Cebu, Philippines, PH

Cebu - Customer Service Associate.Cebu - Customer Service Associate.Foundever is looking for passionate customer service associates who can live and breathe our core values.We’ll also need you to k...Show more

Quality Manager (MOA) | Onsite

Tasq Staffing Solutions, Inc.

Pasay City, Metro Manila, PH

Quick Apply

We are looking for an experienced.Lead quality monitoring for calls, email, and chat while driving continuous improvement across operations.Shape quality standards, coach teams, and implement solut...Show more

Mandarin HR Helpdesk (Dayshift)

J-K Network

Laguna

BENEFITS : ️ Regular Upon Hire.Shuttle Services JOB DETAILS : COMPANY PROFILE: The company is a multinational IT Company and a trusted manufacturer of hard disk and storage devices.JOB TITLE: Manda...Show more

Chat Support

Total Shape

Philippines

We are seeking a highly motivated and dedicated Chat Support professional to join our team remotely.The ideal candidate will have excellent communication skills, a customer-first mindset, and a pas...Show more

Chat Agent

Carnivore Style

Philippines

We are looking for a proactive and customer-focused Chat Agent to manage real-time interactions with our website visitors.As the first point of contact, you will provide prompt and informative resp...Show more

For Pooling: Live Chat Support (NON-VOICE and GAMING)

Keywords Studios

Pasig, Metro Manila, PH

Quick Apply

NOTE THAT THIS ROLE REQUIRES WORKING ONSITE.THE LIVE CHAT SUPPORT TEAM WILL PARTNER WITH A KNOWN NAME IN THE VIDEO GAMES INDUSTRY.ALL PH-BASED TEAM MEMBERS ARE REQUIRED TO REPORT ONSITE BASED ON CO...Show more

Customer Service Representative (SO-01292026-FTCSR)

Rippedboxstation

Metro Manila, Philippines

Quick Apply

Position: Customer Service Representative.Number of hours: 40 hours/week.Monday – Sunday: 8:00 AM – 4:00 PM PT.CSAT, first response time, and resolution time.Maintain accurate documentation and upd...Show more

Customer Support Representative

Remote VA

Region XII, PH

Quick Apply

Job Title: Customer Support Representative (Female).Customer Support Representative (Female).This person will be responsible for handling customer communications through.Manage customer communicati...Show more

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Bilingual CSR (Spanish)

Bilingual CSR (Spanish)

HawodTech Solutions Inc.Cebu City, Central Visayas, Philippines
30+ days ago
Job description

Job Description:

Position Purpose Statement

To provide excellent support to the business partners and workers regarding system issues, questions, technical and general concerns. Responsible for maintaining a high level of professionalism with clients and workers working to establish a positive rapport with every chat and email.

Key Selection Criteria

We require someone to support our growing customer support and Helpdesk team. Key tasks will include responding to emails and online chat support within our Customer Service software. This involves following the processes, procedures, productivity, quality, and timeframe benchmarks, updating online worker profiles (within our software system) if necessary, and general business administration support. Key selection criteria and required experience includes:

  • Fluency in spoken & written English & Latin American Spanish
  • Customer service, administration, and technical support for customers, via email and live chat
  • Attention to detail and a methodical, systematic approach to your work (essential)
  • Resourceful and excellent problem-solving skills
  • Proven customer support experience or experience as a helpdesk specialist or customer service representative
  • Ability to multitask, prioritize and manage time effectively
  • Act as a team player and always remaining professional and courteous with customers
  • Excellent computing skills (including Excel, Word)
  • Excellent database administration skills
  • Experience with a variety of customized software applications
  • Clear and accurate communication (must have reliable, quality internet connection when required to work from home in the instance of COVID-related lockdowns)
  • Understanding of Construction, Manufacturing, Oil & Gas, Heavy Industry preferred
  • Ensure confidentiality and privacy is respected and always maintained with respect to the company, clients, staff, products, and services