Collector Jobs in Philippines

We seek a dedicated and proactive Accounts Receivable (AR) Associate to join our team. The ideal candidate will have a strong background in AR processes, excellent problem-solving skills, and a commitment to providing exceptional customer service

This role will be working from home permanently and during U.S. business hours.

Duties and Responsibilities

• Ensure performance meets / exceeds standard level agreements (SLAs)
• Process customer refunds
• Manage internal help desk and provide exemplary service to requesters
• Exercise due diligence before requesting assistance
• Input pertinent information regarding payments in the internal system
• Respond to all inquiries or requests in a timely fashion
• Identify short payments and forward them to the Collector for review and resolution
• Perform research and resolution of unidentified and / or unapplied cash by contacting internal stakeholders and / or customers via phone and / or mail
• Creating inter-company journal entries, completing the appropriate applications, and reconciling the cash applied to the cash received
• Own customer communications and issues from initial contact until resolution
• Enhances organization / department reputation by accepting ownership for new and existing requests; always exploring opportunities to add value
• Partner with internal stakeholders and managers to identify areas of opportunities to achieve optimized results for all teams
• Maintaining unapplied Cash position at a minimum level and timely addressing sync issues between internal systems
• Performs other related duties as assigned by management

Requirements

Requirements

Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes :

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.