Doctors Jobs in Philippines

Job Description

By joining Cloudstaff, you will be part of a company committed to building the #1 Workplace!

We are recognized as one of the Best Companies to Work for in Asia by HR Asia Awards.

Cloudstaff is unique in the outsourcing industry.

We provide the best outsourcing experience for our customers and a happy and friendly work environment for our staff.

We deliver an awesome and smarter way of outsourcing.

OUR PURPOSE

We aim to create an impact and inspire our people to bring out their own potential and be the best in their own career.

OUR COMMITMENT

Cloudstaff is committed to promoting a healthy work-life balance and providing a first-class experience to our people.

OUR VALUES

We are one firm unified by goals and values.

We care for our people and value equality, diversity, and transparency.

By having this work culture, we can create a better workplace for everyone.

Company Description

Every now and again an opportunity comes along where you can make a real difference in people's lives!

By joining a mission to deliver high touch, high quality care to millions of patients, is an amazing opportunity at Cloudstaff is a critical role within the Health-tech area.

Cloudstaff is delighted to be partnering with one of the hottest and fastest-growing tech companies in Australia, and we want the very best.

It could be you

Location

WORK FROM OFFICE - This is a Work-From-Office Setup based in Makati, RCBC Plaza

What Your Day Will Look Like

The primary responsibility of your role is to lead a team of Customer Support Specialists in communicating with patients, doctors and managing consultation flow via our software platform.

You'll need to lead by example, by both doing the job as a contributor, as well as coaching and developing others to success

Your team will triage and manage customer support interactions to ensure patients are looked after, and their treatments are delivered on time.

You will also be a critical point of contact for partnered doctors and help with managing their consultation flow.

There are opportunities to learn about different areas of the business and be involved in product launches, projects, and other initiatives as we scale.

This is a role for the ambitious achiever.

Ensuring you and your team maintain a fast response to our customers is essential, as such our team operates between 5am-7pm, 7 days a week.

While flexibility for weekend work and rostering between our operating hours will be required, we work with you to find the right balance.

Qualifications And Requirements

At least 2-3 years of customer service experience or equivalent (e.g.health & wellness, call centre, tech firms )

Naturally empathetic, reliable, caring, with strong problem-solving skills

It goes without saying - you're obsessive about customer experience and thrive on understanding a customers' problems and finding the best solution

We value fun, curiosity and great teamwork!

Outstanding English language verbal and written communication skills are an absolute must.

Bonus points if you have

Experience in the healthcare space or allied services, or a keen interest in health & wellness, or even a background in nursing or previous experience dealing with medical patients.

Experience using a range of tones of voice whilst interacting with a broad range of customers across all communication channels.

Skills using customer service software, such as Zendesk for ticketing and activity prioritization.

Previous experience of using Slack as a primary internal communication channel

Interest in how digital businesses work and a willingness to learn and grow

In just 3 years, this business has grown from zero to 200,000 patients and from 0 to 5 brands.

They are building the future of accessible, patient-centric healthcare in Australia and now they want an amazing PH based team to be part of this generational story!

They are backed by some of the best VCs in the world and Blackbird, who invested in them, put this company among the they have ever funded.

What do they do

The mission is to build the future of healthcare and help people live longer healthier lives.

Having built a bespoke technology platform to deliver healthcare to Australians with a level of care and depth that brings healthcare into the internet age, they are just getting started.

This role works with doctors, specialists, pharmacists, and medical professionals from all over the country, and the brands speak to different people at different stages of their life and needs.

How does the team work

Things move quickly here.

By setting goals with the mindset that if they hit them all then they were not challenging enough.

You'll be surrounded by a world-class team of thinkers, designers, engineers and leaders who are obsessed with three things :

The health and wellbeing of the average person

Creating personalized, engaging, convenient user-experiences

Making healthcare fun and interesting (because it is)

Lead by experienced business builders, the roots and talent run dee