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Resorts world • Philippines

Last updated: 2 days ago
Customer Care Specialist - Guest Relations

Customer Care Specialist - Guest Relations

IhgPhilippines, Philippines
ABOUT US • • IHG Hotels & Resorts • • is one of the world's leading hotel companies, with around 350,000 people working across more than 100 countries to deliver True Hospitality for everyone while del...Show moreLast updated: 4 days ago
Senior Manager, Endpoint Security & Network Management

Senior Manager, Endpoint Security & Network Management

World VisionPhilippines
With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous pl...Show moreLast updated: 6 days ago
Customer Service Representative (Aesthetic Clinic)

Customer Service Representative (Aesthetic Clinic)

Carisma Spa & WellnessPhilippines
Carisma Spa & Wellness is a distinguished award winning world luxury spa with experience offering a superior service in 5-star hotels, luxury holiday resorts and thalasso centres along the Aege...Show moreLast updated: 30+ days ago
Director of Sales & Marketing

Director of Sales & Marketing

Marriott InternationalPhilippines, Philippines
Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property's reactive and proactive sale...Show moreLast updated: 25 days ago
Customer Service Representative (Aesthetic Clinic)

Customer Service Representative (Aesthetic Clinic)

SnaphuntPhilippines
Opportunity within a company with a solid track record of performance.As a Customer Service Representative, you will be the first point of contact for our clients, delivering outstanding customer s...Show moreLast updated: 30+ days ago
Store Manager-Ayala Southwoods

Store Manager-Ayala Southwoods

World Balance International Inc.Philippines, Philippines
Ensures that Store meets or surpasses the sales target.Provides excellent customer service at all times.Monitor deliveries of merchandise in the department. Ensures orderly and proper display of mer...Show moreLast updated: 3 days ago
-Travel Agent -Open To Hs Graduate - With Good

-Travel Agent -Open To Hs Graduate - With Good

Orbit TeleservicesPhilippines, Philippines
Here's What Orbit Can Offer You.Bonuses for Sales Account and Perfect Attendance Bonuses.Freshers and Laterals, 4 dependents can be enrolled in our HMO after 6 months. Educational Reimbursement of 2...Show moreLast updated: 4 days ago
Front Office Supervisor - Manila Lounge

Front Office Supervisor - Manila Lounge

Aman Group SarlPhilippines, Philippines
Front Office Supervisor - Manila Lounge.At Aman we are on a mission to create the world's ultimate luxury lifestyle brand. hotels, resorts, experiences and products which transform our guests' pers...Show moreLast updated: 15 days ago
Program Officer

Program Officer

World Vision InternationalPhilippines, Philippines
With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangero...Show moreLast updated: 4 days ago
Mall Manager (Bataan Based)

Mall Manager (Bataan Based)

Marivent HotelsPhilippines, Philippines
Join to apply for the Mall Manager (Bataan Based) role at A Hotels and Resorts International5 days ago Be among the first 25 applicantsJoin to apply for the Mall Manager (Bataan Based) role at A Ho...Show moreLast updated: 18 days ago
Cluster Director, Procurement (Saudi National)

Cluster Director, Procurement (Saudi National)

EnnismorePhilippines, Philippines
Ennismore, with its luxury brand SLS Hotels, is currently opening a magnificent project in the oasis that is The Red Sea. SLS The Red Seais planned to open in 2025.Introducing the newest gem of dazz...Show moreLast updated: 22 days ago
Store Manager

Store Manager

International Toy World, Inc.Philippines, Philippines
Key Accountabilities : Sales Achievement PlanEnsure that sales plan of the branch / es is achieved through product assortment, marketing opportunities and completion of store plantilla.Direct on planni...Show moreLast updated: 9 days ago
Club Field Operations Partner- Great Lakes Region

Club Field Operations Partner- Great Lakes Region

Bass Pro ShopsPhilippines, Philippines
CLUB Field Operations Partner- Great Lakes Region page is loadedCLUB Field Operations Partner- Great Lakes Region Apply locations Remote : Base Camp time type Full time posted on Posted 30+ Days Ago...Show moreLast updated: 18 days ago
Reservations Manager

Reservations Manager

Atlantis Dive Resorts And LiveaboardsPhilippines, Philippines
Atlantis is a leader in the dive resort and liveaboard industry in Asia with a great reputation (as is evident on trip advisor and other review sites). We have consistently set trends and standards ...Show moreLast updated: 10 days ago
Child Data Analyst

Child Data Analyst

World Vision PerúPhilippines, Philippines
With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangero...Show moreLast updated: 2 days ago
Hotel Associate - Go Hotels Tacloban

Hotel Associate - Go Hotels Tacloban

Robinsons Hotels And ResortsPhilippines, Philippines
PRIMARY OBJECTIVE OF THE POSITION • • : .The Hotel Associate is tasked to ensure that the guests are accorded the highest level of guest care throughout their stay as the Hotel's representative.Bachelo...Show moreLast updated: 4 days ago
International Relations Specialist

International Relations Specialist

World Path ConsultingPhilippines
We are a strategic consulting firm with a footprint across Asia, Europe, and the Americas.Established in 2022, we've empowered Fortune 500 companies, governments, and NGOs to navigate geopolitical ...Show moreLast updated: 30+ days ago
Marketing & Communications Manager

Marketing & Communications Manager

New World Makati HotelPhilippines
Press space or enter keys to toggle section visibility.The Marketing & Communications Manager is responsible for initiating and implementing marketing campaigns and partnerships, including CSR ...Show moreLast updated: 18 days ago
Sales Executive (Dagupan, Lingayen Pangasinan)

Sales Executive (Dagupan, Lingayen Pangasinan)

New World Diagnostics Inc.Philippines, Philippines
Graduate of any business or medical-related course with propensity for sales.Possesses good selling skills and with pleasing personality. With background in sales, pharmaceutical.Willing to be assig...Show moreLast updated: 5 days ago
It Manager

It Manager

HiltonPhilippines, Philippines
An IT Manager will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.As an IT Manager, you ...Show moreLast updated: 4 days ago
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Customer Care Specialist - Guest Relations

Customer Care Specialist - Guest Relations

IhgPhilippines, Philippines
4 days ago
Job description
  • ABOUT US
  • IHG Hotels & Resorts
  • is one of the world's leading hotel companies, with around 350,000 people working across more than 100 countries to deliver True Hospitality for everyone while delivering the best returns for our hotel partners.
  • We have more than 5,800 leased, managed, or owned hotels.

    Our 16 brands help guests create amazing memories with the help of an incredible team.

    Opportunities of all kinds are born at IHG.

    You'll know our hotel brands.

    They are some of the best known and most popular in the world -

    • InterContinental Hotels & Resorts
    • Kimpton Hotels & Restaurants
    • Regent
    • Voco Hotels
    • Holiday Inn
    • Holiday Inn Express
    • Holiday Inn Resort
    • Holiday Inn Club Vacations
    • Crowne Plaza Hotels & Resorts
    • Hotel Indigo
    • Staybridge Suites
    • Candlewood Suites
    • EVEN Hotels
    • HUALUXE Hotels and Resorts
    • Avid Hotel
    • Every IHG brand has its own feel and culture.

      But all bring guests together to create treasured moments.

      IHG also manages

    • IHG® Rewards
    • the world's first and largest hotel loyalty programme, with more than 100 million enrolled members worldwide.
    • We bring

    • True Hospitality
    • to everyone by connecting our portfolio of leading hotel brands, our leading-edge systems, and our ways of reaching customers, with the passion and dedication of our colleagues around the world.
    • Individually, these are strengths.

      Together, they give us the platform to deliver exceptional growth and the confidence to know we can make a difference to travelers everywhere.

    • YOUR DAY TO DAY
    • KEY RESPONSIBILITIES
    • Job Summary - (Role Summary)
    • An expert in providing travel advice and solutions in escalated or high-profile situations.

      Perform in a lead role, solving problems and providing guidance to staff.

      A critical customer touch point for delivering on our IHG brand experience.

      Be a brand champion, taking pride in using every customer interaction to educate on our brands and products.

      Empowered to make creative decisions using tools and market insight that will deliver on the unique travel needs of our guests, to drive revenue and customer loyalty.

      Passionate for learning and developing themselves to be the best in an ever-evolving role.

    • Essential Duties and Responsibilities
    • Provide an industry-leading reservation, loyalty program and service recovery solution for all contacts.
    • Perform in a lead role and provide guidance to less experienced staff in the accomplishment of tasks and or when solving more complex issues.
    • Champion BrandHearted behaviors by demonstrating brand knowledge, brand passion, and brand pride.
    • Embrace the global and cultural diversity of our guest and business needs.
    • Consistently strives to meet or exceed defined performance expectations (revenue, conversion, quality, ADR premium, partner offers, customer satisfaction, etc.)
    • as set by management despite difficulties or obstacles.

    • Inspire loyalty and build rapport with our guests, business partners, hotels and corporate employees, through personalized and efficient service driven by the customer needs.
    • Creatively find solutions, within a framework, to drive results; takes accountability and listens to ideas and feedback of others.

    • Manage time effectively (including adherence to assigned schedule, attendance, etc.)
    • Provide a seamless customer experience through effective use of systems information and tools.
    • Self-motivated, positive, "want-to" attitude with a willingness to take on new challenges.

      Actively participates in company initiatives, training and events.

    • Take ownership of personal development while aligning with team priorities and company goals.
    • Embracing change and adjusting well to evolutions in situation and task while sensitively responding and supporting others through change.
    • WHAT WE NEED FROM YOU
    • Technical Skills
    • Good attendance record
    • Strong customer service skills
    • Can handle supervisor / escalation calls
    • Can resolve complex guest problems
    • Good decision-making skills
    • Strong communication skills - listening, written and verbal
    • Active listening, appropriate conversation pace, problem identification, and resolution
    • Regular employee
    • Experience
    • Undergraduates are welcome to apply.

    • WHAT WE OFFER
    • Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organization, you can also look forward to being part of a company that will appreciate you for being you and experience world-class IHG® benefits :

    • Regularization of employment after 3 months
    • Hotel Discounts Worldwide for you and your family and friends
    • Retirement Plan
    • Medical Insurance (for employee and immediate family members)
    • Dental Insurance
    • Life Insurance
    • Accident Insurance
    • 30 days Leave Credits (15 days convertible to cash)
    • Incentive Programs
    • 20% night differential pay
    • Global Recognition Programs
    • Global career opportunities, training and room to grow opportun