Service advisor Jobs in Philippines
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Service advisor • Philippines
Last updated: 1 day ago
The Service Sales Specialist at Fujifilm Philippines Inc.The ideal candidate for this position is a dynamic, results-driven sales professional with a deep knowledge of digital services and solution...Show moreLast updated: 9 days ago
Service Desk Dispatcher
ScalableOSNCR, 00, ph This role is critical to SLA compliance, technician utilization, queue health, and client experience.The Dispatcher acts as the traffic controller of the service desk, maintaining flow, reducing bo...Show moreLast updated: 21 days ago
Service Desk Analyst
CaiPhilippines CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+.We have over 40 years of excellence in uniting talent and technology to power the p...Show moreLast updated: 30+ days ago
Relocation Advisor
Crown Worldwide GroupPhilippines The role of Relocation Advisor is an integral one within the Crown Relocation Team.The principal objective of this role is to provide excellent customer service to all Corporate Client employees re...Show moreLast updated: 22 days ago
HR Advisor - Philippines
RipplingPhilippines Rippling gives businesses one place to run HR, IT, and Finance.It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and co...Show moreLast updated: 2 days ago
Customer Service Admin
Venture SmarterPhilippines Respond to customer inquiries through email, chat, or support ticket systems.Provide administrative support, including documentation and data entry.
Maintain accurate and up-to-date customer records...Show moreLast updated: 30+ days ago
Senior Client Advisor, Solaire
Tiffany & Co.Philippines Founded in 1837 in New York City, Tiffany & Co.The brand’s legendary wit, optimism, and soaring New York energy inspires a dream that lies both inside and beyond the house’s treasured Blue Boxes.To...Show moreLast updated: 20 days ago
Senior Technical Advisor, School Meals
World VisionPhilippines The Senior Technical Advisor – School Meals serves as the global catalyst for transforming school meal programs into a high-impact, scalable solution for child well-being.This role is pivotal in mo...Show moreLast updated: 1 day ago
Privacy Legal Senior Advisor (UK Shift)
WTWPhilippines Reporting into both the Legal function, this role will assist both the functions in the day-to-day activities, including but not limited to providing advice, oversight, and data protection risk man...Show moreLast updated: 8 days ago
Customer Service Supervisor
TransPerfectPhilippines •, INTL TransPerfect Is More Than Just a Job….Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that.
Each of our 100+ offices has its own individual id...Show moreLast updated: 30+ days ago
Customer Service Admin
SnaphuntPhilippines Respond to customer inquiries through email, chat, or support ticket systems.Provide administrative support, including documentation and data entry.
Maintain accurate and up-to-date customer records...Show moreLast updated: 30+ days ago
Asian’s no1 financial planning company 【financial advisor】
DaijobPhilippines Earn the equivalent of 500,000 JPY per month! No cap on commissions!.One month’s rent and flights fully covered by the company!.
No experience in finance required – But must have good sales skills!....Show moreLast updated: 30+ days ago
Service Desk Analyst
Booth and Partners Pte LtdNCR, 00, ph We are seeking a skilled Service Desk Analyst to deliver proactive and responsive support, ensuring smooth issue resolution and appropriate escalation when necessary.
This role requires strong techn...Show moreLast updated: 9 days ago
Supervisor - Customer Service
WescoPhilippines As the Supervisor - Customer Service, you will supervise a staff of customer service representatives that respond to requests from customers by telephone, walk-ins and / or e-mail and manages the dai...Show moreLast updated: 1 day ago
IT SERVICE DESK
Unison Computer Systems IncPhillipines The IT Service Desk is in charge in evaluating and prioritizing reported service requests and incidents and fulfilling ticket and service request management.
Resolve incidents, broadcast handling, a...Show moreLast updated: 30+ days ago
US Bookkeeping Advisor
Housecall ProPhilippines Help us build solutions that build better lives.At Housecall Pro, we show up to work every day to make a difference for real people : the home service professionals that support Americas 100 million...Show moreLast updated: 30+ days ago
Technical Support Advisor
TDCXPhilippines At TDCX, we believe that every career move should propel you forward.Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible whe...Show moreLast updated: 30+ days ago
Service Sales Specialist
Fujifilm Philippines Inc.Philippines, Philippines, PhilippinesQuick Apply
Service Delivery Manager
Nordic GlobalPhilippines The PH IT Service Delivery Manager will partner with the country leadership team to ensure IT operations are functioning as expected and supporting the needs of the site.
This leader is responsible ...Show moreLast updated: 30+ days ago
Service Leader - F&B (Room Service)
Shangri-LaPhilippines Has a passion for Food & Beverage.Loves interacting with guests .Communicates with fluency in English (as well as the local language).
Preferably has experience working in either a luxury restaurant...Show moreLast updated: 7 days ago
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Service Desk Dispatcher
ScalableOSNCR, 00, ph21 days ago
Job descriptionAssign tickets based on : Technician skill set & tier Workload and availability Client priority and SLA Urgency and business impact Department training guidelines. Schedule on-site visits, remote sessions, and follow-ups Balance workloads to maximize technician utilization and throughput based on pre-determined KPIs, data, etc. Prevent queue stagnation and aging tickets based on company internal 5 pillar rules (first touch in under 15 minutes to the customer, no ticket is to have more than 2 hours of time by a tech, no tech is to have a ticket for more than 5 days, remember to enter complete and accurate resolution notes, and enter travel time) To actively manage and report on : Unassigned ticket queues SLA timers and breach risks Aging and stalled tickets At-risk clients Reassign or escalate tickets as needed to maintain service levels Enforce ticket hygiene standards (travel time separation, notes, time entries, status accuracy) Assist in ticket closure, and looking for items that need to be sent to billing for invoicing the customer for parts / labor. Serve as a central communication point between : Service Desk Technicians Service Delivery Manager Account Management (when required) Provide status updates to account manager, internal teams and clients when appropriate. Ensure proper handoffs between tiers and shifts based on pre-determined policy standards. Ensure adherence to : Incident, Request, and Change Management processes Client-specific SLAs and support agreements Identify recurring dispatch issues and recommend process improvements Support continuous improvement initiatives within Service Delivery Ensure adherence to : Incident, Request, and Change Management processes Client-specific SLAs and support agreements Identify recurring dispatch issues and recommend process improvements Support continuous improvement initiatives within Service Delivery Experience in an MSP or IT service desk environment Working knowledge of : PSA tools (e.g., ConnectWise Manage, IT Glue, Datto) ITIL-aligned service workflows Strong understanding of : Ticket prioritization SLEs / SLAs Technician tiers and skill alignment Fluent in English. Including reading, writing and presentation of information, reports, etc., to management and other team members Exceptional organizational and multitasking abilities Strong attention to detail Calm and decisive under pressure Clear, professional communication Ability to manage competing priorities in real time Should be willing to accept a long-term work-from-home arrangement. Should be amenable to a permanent night shift schedule.
This is a remote position.
SUMMARY
The Service Desk Dispatcher is responsible for real-time intake, prioritization, routing, and coordination of service requests to ensure tickets are assigned to the right technician, at the right priority, at the right time. This role is critical to SLA compliance, technician utilization, queue health, and client experience.
The Dispatcher acts as the traffic controller of the service desk, maintaining flow, reducing bottlenecks, and ensuring work is executed efficiently and consistently with pre-determined MSP standards. The dispatcher is also responsible for auditing the customer agreements monthly for add, moves and changes within the service level that we provide.
JOB RESPONSIBILITIES
Ticket Intake & Triage
- Monitor all incoming tickets via phone, email, portal, and monitoring alerts
- Perform initial triage, validation, and categorization of tickets based on pre-determined SLEs – both internal and external.
- Ensure accurate ticket type, sub-type, priority, and SLA assignment is done on every ticket.
- Identify and escalate P1 / P2 / P3 incidents immediately per escalation procedures and SLEs
Dispatching & Scheduling
Queue & Workflow Management
Communication & Coordination
Process & Quality Enforcement
Process & Quality Enforcement
QUALIFICATIONS
JOB REQUIREMENTS