Subject Matter Expert DACH (IJP)

About the job Subject Matter Expert DACH (IJP)

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Job Description

• Being the first point of contact for our customers
• Demonstrating confidence while using all different channels (Email & Chat)
• Providing general support and building engaging relationships on every customer call or interaction
• Investigating and resolving customer complaints and feedback effectively
• Working collaboratively with the team to ensure business & team objectives are met.
• Being an expert regarding company policies, tools, and systems
• Maintain a clean and tidy work environment.
• Be on queue handling interactions proactively in line with SL requirements

Responsibilities and Duties

What to expect when your TL is off?

Qualifications

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