Operations Manager (BPO - US Account)

About the job

Oversees daily business activities to ensure smooth and efficient operations. They lead teams, manage resources, and implement processes that improve productivity and quality. This role involves coordinating across departments, managing multiple client accounts, and maintaining strong relationships with stakeholders. The Operations Manager also addresses operational challenges and drives continuous improvement to support the company’s goals and growth.

Duties

• Oversee daily operations to ensure efficiency and productivity
• Manage multiple client accounts and maintain strong stakeholder relationships
• Lead and motivate operational teams to achieve targets
• Develop and implement process improvements for better performance
• Coordinate cross-departmental activities and resources
• Monitor key performance indicators and prepare operational reports
• Resolve operational issues and ensure compliance with company policies
• Support strategic planning and business growth initiatives

Qualifications :