QA & Major Incident Manager (AU MSP, WFH)

Schedule : Monday- Friday (07 : 00 AM - 04 : 00 PM PHT)

What are we looking for?

Skills Required :

• 5+ Years of Experience in Quality Assurance or Service Management : Proven experience in a quality assurance, service delivery, or service management role within a managed services, IT, or technical environment.
• 3+ Years in a Leadership Role : Demonstrated experience leading a quality assurance team or a service delivery function, preferably in a managed services or IT service management (ITSM) context.
• Experience in ITIL Processes : Extensive experience with ITIL processes, particularly Incident Management, Problem Management, and Service Request Management.
• Experience with Service Management Tools : Hands-on experience working with ITSM tools, ServiceNow preferred.
• MIM Experience : 3+ years’ experience as a Major Incident Manager.

Nice to Have :

What will you do?

Join the awesome team and enjoy these benefits & perks :

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Since 1998, Our client has been empowering organizations to leverage technology to gain a competitive advantage. With a strong focus on IT management and IT strategy, our client offers cutting-edge converged IT services to clients across Australia, New Zealand, Asia, and North America. Renowned for pioneering the concept of delivering IT as a Service, they have revolutionized the way organizations access technology by eliminating the need for capital investments to fund expansion. Through their affordable solutions, they provide true scalability, elasticity, and agility to meet the ever-changing needs of businesses.

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Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.