Client Services Partner (Hybrid) - #34360

Our client is the global leader in B2B marketing as a service (MaaS), a subscription-based alternative to traditional B2B marketing delivery models. Offering AI-enabled B2B marketing talent and strategic consulting, our client allows marketing leaders to accelerate growth in today’s resource-constrained environment and to deliver measurable results without increasing budgets.

This is an excellent opportunity for a Client Services Partner to join a company who values creativity, transparency, growth, and emphasizes team work and results.

Responsibilities :

• Own and manage a portfolio of accounts (primarily Manage / Foundation tier) with responsibility for satisfaction, delivery health, and retention
• Support Client Partners on key strategic accounts by owning assigned workstreams, deliverables, or service areas
• Coordinate onboarding activities, client communications, project timelines, and reporting workflows to ensure a smooth and consistent delivery experience
• Monitor account performance metrics (e.g., TTFV, CSAT, delivery quality) and surface actionable insights, risks, or opportunities for Client Partners
• Build trusted relationships with client stakeholders by responding to questions, tracking progress, and ensuring alignment to expectations
• Document and evolve internal processes, templates, and onboarding playbooks to support operational excellence and scale
• Represent the client voice and operational needs in internal delivery conversations and status forums
• Surface and act on client signals to unlock new areas for value creation and account growth.

Your Mindset :

Requirements

Advantageous / Nice to Have :

Employment Type :   Full time

Schedule :   Monday to Friday - US or EMEA time

Location :   Hybrid - Two times a week in Ortigas East, Pasig City

Industry :   Marketing as a Service