Operation Branch Manager

Job Description

The Operation Branch Manager will lead the daily operations of a cutting-edge hologram entertainment / amusement outlet, delivering immersive family experiences while driving commercial success. This role blends operational excellence, team leadership, customer engagement, and innovation in a fast-paced retail-entertainment environment.

Duties & Responsibilities

• Operations & Customer Experience
• Oversee daily store operations, ensuring smooth execution of hologram shows, interactive zones, and merchandise sales.
• Maintain high standards of cleanliness, safety, and equipment functionality.
• Ensure consistent delivery of exceptional guest experiences aligned with brand values.
• Team Leadership & Development
• Train and manage store staff including cashier, utility staff, customer service representatives / operational staff, and merchandisers.
• Conduct regular performance reviews and coaching sessions.
• Foster a culture of creativity, inclusivity, and service excellence.
• Sales & Marketing
• Drive foot traffic and revenue through local mall activations, school tie-ups, and family packages.
• Collaborate with the marketing team on seasonal campaigns and promotions.
• Monitor inventory levels and coordinate with the supply chain for replenishment.
• Financial & Compliance
• Manage store budget, daily cash handling, and expense tracking.
• Ensure compliance with mall regulations, labor laws, and safety protocols.
• Prepare daily, weekly, and monthly operational reports.
• Preferred Traits & Qualifications

Education

Graduate of any 4-year degree course.

Preferred : Business Administration, Marketing, Entrepreneurship, or related fields.

Experience

Traits

Strong interpersonal and conflict-resolution skills.

Salary Range

₱50,000 – ₱70,000 monthly

(Negotiable, depending on skills and experience)