Frontline Support Specialist (Provisioning only)

Provisioning / Order to Fulfill (O2F)

• Provide transactional end-user support through tickets  for core Sales Applications and Systems, ensuring alignment with Sales Technology & Support charter and BASE SLA standards.
• Create and refine documentation to enhance support and sales self-enablement within the organization’s release schedule.
• Participate in training to stay informed on new applications and help onboard new team members.
• Collaborate across Sales Technology teams (Levels 1, 2, and 3) to identify and address end-user inquiries efficiently.
• Work with standardized support infrastructures, ensuring compliance with data regulations.
• Contribute to long-term projects aimed at simplifying support processes, including gathering feedback and preparing questions for training.
• Provide QEC / YEC weekend or holiday coverage on ticket support for approximately 3-6 hours during the last three weekends of each quarter, with specific requirements coordinated with SAP regional management and vendor teams.
• Experienced in CRM tools, preferably ServiceNow.