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Customer Service & Technical Support Specialist

BruntWorkManila, 00, ph

22 days ago

Job type

Quick Apply

Job description

Job Description

This is a remote position.

Schedule :

40 hours per week
Extended hours to provide coverage for Pacific Time zone customers
Monday - Friday 9 : 00 am - 6 : 00 pm EST (includes 1hr unpaid break)
Client Timezone : Eastern Time (Boston area)
Potential for weekend coverage as the company grows

Scope :

Mix of inbound phone support and outbound video onboarding sessions

Work with sensitive patient health information requiring HIPAA compliance

Support patients using durable medical equipment (DME) covered by insurance

Collaborate with existing in-house customer service and technical support teams

Potential for weekend coverage as the company grows

Direct patient interaction requiring a high level of professionalism and care

Responsibilities :

Provide inbound technical support to patients experiencing issues with VR medical devices at home via phone

Conduct outbound customer onboarding sessions via Zoom (45-minute sessions with new customers)

Handle general customer service inquiries and support requests

Troubleshoot VR hardware and medical software issues for patients

Guide patients through device setup and usage procedures

Document customer interactions and technical issues in company systems

Escalate complex technical or medical issues to appropriate internal teams

Requirements

Strong customer service background with proven experience

MUST HAVE A WINDOWS OS COMPUTER

Healthcare or medical industry experience required

Technical support capabilities and troubleshooting skills highly preferred

Excellent verbal communication skills for client-facing interactions

Ability to conduct professional video calls via Zoom

HIPAA compliance training and certification required

Comfortable working with VR technology and medical devices

Patience and empathy when working with older patients

Ability to explain technical concepts in simple terms

Benefits

Independent Contractor Perks

HMO Coverage for eligible locations

Permanent work from home

Immediate hiring

ZR_27020_JOB

Requirements

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Customer Support Specialist • Manila, 00, ph

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