Helpdesk Support Specialist (Tech Support)
CartrackMakati, Metro Manila, PH30+ days ago
Job type
- Quick Apply
Job descriptionMinimum Higher Nitec / Diploma / Bachelor in Computer / Electronic Engineering / Telecommunication / Automotive Engineering or related discipline Preferably with at least 2 years of related experience Proficient in written and spoken English to handle customer queries Must have a pleasant personality with high levels of motivation and enthusiasm Ability to work independently and as part of a team Willingness to work outside regular business hours as required
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Helpdesk Support Specialist (Tech Support) to join our team. Our teams are collaborative, vibrant, fast-growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Job Description :
- Troubleshoot and resolve technical issues related to hardware, software, and networking
- Install and configure hardware and software applications
- Monitor and maintain Cartrack application and systems to ensure their smooth functioning
- Collaborate with Global teams to implement and maintain IT projects
- Document technical procedures, user manuals, and FAQs
- Provide technical support for any IT related matters or issue
- Train users on the use of Cartrack applications and hardware
- Continuously update technical knowledge and skills
Requirements :
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Support Specialist • Makati, Metro Manila, PH
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