Technical Support Specialist (Taguig-Hybrid)
TigerUXTaguig, National Capital Region, Philippines9 hours ago
Job descriptionAssociate / Bachelor’s degree / Vocational course and / or relevant certifications. Basic knowledge of electrical concepts (voltage, current, power). Experience with wireless carriers, troubleshooting, provisioning, and deactivation. Experience with LAN and WAN networks, TCP communication, VPN, and OSI layer troubleshooting. Strong communication skills, both verbal and written. Flexible for shift work and hybrid schedules Monthly internet allowance Performance incentives Fun workplace with snacks, foosball, Ping-Pong, beer-o-clock, and more Game nights Internal learning and training programs Regular virtual and in-person team-building activities HMO coverage for employee and dependent
Responsibilities :
- Diagnose and resolve customer issues related to EV chargers or escalate to manufacturers.
- Communicate with customers and technicians using Five9 SoftPhone.
- Monitor equipment uptime / performance and escalate manufacturers as needed.
- Follow up with manufacturers, service providers, and internal teams on open tickets.
- Meet SLA targets for MTTA and MTTR, including emergencies and VIP cases.
- Participate in daily team meetings and collaborate using tools.
- Consistently meet work and performance goals.
- Work with internal and external teams to resolve open tickets.
- Perform additional assigned tasks.
Qualifications :
Benefits :
Company : Computer and Information Technology (Software)
Location : BGC, Taguig City (Hybrid)
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Technical Support Specialist • Taguig, National Capital Region, Philippines
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