Technical Support Specialist (LS)

Job Description

This is a remote position.

Work Schedule : Monday to Friday 8 : 00am to 5 : 00pm Sydney Time with 1 hour unpaid break.

About the Company

A growing SaaS provider offering AI-driven automation solutions for trade and service businesses. The platform integrates with tools such as GoHighLevel, ServiceM8, and various job management CRMs to streamline operations, automate workflows, and enhance customer communication.

The company is expanding and seeking a Technical Support Specialist to manage inbound support tickets and assist customers with technical issues, workflow automation, and software integrations.

Role Overview

The Technical Support Specialist will provide customer support, troubleshoot technical issues, and configure automation workflows. This role is ideal for someone with experience in GoHighLevel (GHL), email automation, and web form embedding.

You will work closely with customers and the internal support team to resolve issues efficiently and ensure smooth onboarding and system adoption.

Key Responsibilities

Customer Support & Ticket Management

Manage inbound support tickets through helpdesk software.

Troubleshoot customer issues related to GoHighLevel.

Provide clear and effective solutions to technical concerns.

Escalate complex issues to senior support or development teams.

Communicate with clients as needed, including phone calls to book appointments, follow up on active issues, and discuss account-related matters.

Ensure clear, professional, and timely communication at all times.

Workflow Automation & GoHighLevel Configuration

Set up, optimize, and troubleshoot GoHighLevel automation workflows.

Assist clients in configuring email templates, triggers, and automation sequences.

Integrate third-party tools with GoHighLevel to improve workflow efficiency.

Website Support & Form Embedding

Embed and customize GoHighLevel contact forms into customer websites.

Ensure seamless integration between web forms and CRM automations.

Troubleshoot and resolve issues related to form submissions or embed errors.

Requirements

• Experience with GoHighLevel (workflows, automation, templates).
• Solid understanding of CRM and automation tools.
• Experience embedding and troubleshooting web contact forms.
• Excellent troubleshooting and analytical skills.
• Strong customer service and communication abilities.

Preferred Skills

Independent Contractor Perks

ZR_29721_JOB

Requirements

Advanced proficiency in QuickBooks Online HR experience with an AU-based client / company Strong understanding of Australian bookkeeping practices, including BAS Excellent communication and documentation skills Detail-oriented, self-managed, and highly organized Ability to proactively identify and solve problems Previous experience supporting trade businesses is a strong advantage Independent Contractor Perks Permanent remote role with a collaborative team culture Opportunity to make a meaningful impact on business growth and stability Access to backup support and documented processes for smooth operations Be part of a company that values proactive communication and reliability Immediate hiring ZR_24527_JOB