Technical Support Specialist (Hybrid)
TigerUXTaguig, National Capital Region, Philippines15 hours ago
Job descriptionAssociate / Bachelor’s degree, vocational training, or relevant certifications. Basic knowledge of electrical concepts (voltage, current, power). Experience with wireless carriers, including troubleshooting, provisioning, and deactivation. Familiarity with LAN / WAN, TCP / IP, VPNs, and OSI layer troubleshooting. Strong verbal and written communication skills. Willingness to work shifts and hybrid schedules. Monthly internet allowance Performance incentives Fun workplace with snacks, foosball, ping-pong, “beer-o-clock” & many more! Game nights Internal learning and training programs Regular team-building activities (virtual & in-person) HMO coverage for you and your dependent
The Role :
- Troubleshoot EV charger issues or escalate to manufacturers.
- Communicate with customers and technicians via Five9 SoftPhone.
- Monitor equipment performance and uptime; escalate as needed.
- Follow up on open tickets with manufacturers, providers, and internal teams.
- Meet SLA targets for MTTA / MTTR, including emergencies and VIPs.
- Participate in daily team stand-ups and collaborate effectively.
- Consistently achieve performance and work goals.
- Coordinate with internal and external teams to resolve tickets.
- Perform additional assigned tasks.
Requirements :
Benefits :
Company : Computer and Information Technology (Software)
Location : BGC, Taguig City | Hybrid | Dayshift
Job Type : Full-time
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Technical Support Specialist • Taguig, National Capital Region, Philippines
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