Information Technology Officer
Freyssinet International Manila, Inc.Makati, Metro Manila, Philippines16 days ago
Job descriptionIncident management on hardware (PC, monitor) Incident management on accessories (docking station, mouse, keyboard, etc.) Analysis and resolution of incidents related to client operating systems (Windows : domain, permissions) Analysis and resolution of incidents related to Office suite (troubleshooting and configuration) Analysis and resolution of incidents related to antivirus (client operation and update status verification) Analysis and resolution of incidents related to VPN (Zscaler) Assistance with video conference startup, analysis and resolution of incidents related to Teams usage Assistance with installation and availability of business software on workstations Assistance with installation and availability of various software on workstations Assistance with mobile enrolment into company portal Analysis and resolution of incidents related to Office 365
Direct message the job poster from Freyssinet International Manila, Inc.
Human Resource and Admin Lead at Freyssinet International Manila, Inc.
Overview
JOB DESCRIPTION
Main duties and activities
As a member of the Office Support team, you will contribute to the following tasks :
Main duties - Level 1 incident handling
- Identification of the problem's origin
- Proposed solution
- Implementation of the recommended solution or escalation to Level 2 if required
- Preventive maintenance
- Identification of control points to be implemented
- Execution of control points
Additional Details on Job-related Activities
The main activities are as follows (non-exhaustive list, subject to change) :
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Information Technology • Makati, Metro Manila, Philippines
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