General Manager - Family KTV

POSITION TITLE : General Manager - Family KTV

WORK LOCATION : Quezon City (Cubao and Eastwood)

WORK SETUP : Full-Time, Onsite

JOB SUMMARY :

We are seeking an experienced and dynamic General Manager to lead the overall operations of our Family KTV branches in Quezon City. The ideal candidate will have a strong background in hospitality and F&B management, with proven leadership skills to drive profitability, ensure exceptional customer experiences, and maintain operational excellence.

KEY RESPONSIBILITIES :

• Develop and execute strategic business plans to achieve revenue growth, profitability, and customer satisfaction goals.
• Oversee day-to-day operations of multiple branches, ensuring smooth workflows and consistent, high-quality service delivery.
• Establish, implement, and monitor Standard Operating Procedures (SOPs) for efficiency, service quality, and compliance.
• Ensure adherence to food safety, sanitation, hygiene, and workplace safety standards.
• Monitor financial performance, including budgeting, cost control, and revenue management, to maximize profitability.
• Collaborate with the marketing team to design and implement promotions, events, and seasonal campaigns that drive customer engagement.
• Analyze market trends, competitor activities, and customer feedback to continuously improve operations and offerings.
• Provide strong leadership, mentorship, and direction to department heads and staff to build a motivated and high-performing team.
• Ensure compliance with government regulations, licensing requirements, and company policies.
• Introduce innovative F&B concepts and customer service improvements to stay ahead in a competitive market.
• Oversee quality control processes in food preparation, storage, and service to maintain high standards.

QUALIFICATIONS :

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