Customer Service Representative

High school graduate or equivalent (college level / graduate preferred)

Excellent English communication skills (both verbal and written)

Strong problem-solving and multitasking skills

Customer-oriented with a positive attitude

Willing to work on shifting schedules, weekends, or holidays

BPO or customer service experience is a plus, but not required

Respond to customer inquiries in a professional and timely manner

Handle customer complaints with empathy and efficiency

Document customer interactions and maintain records

Follow up on customer interactions when necessary

Collaborate with team members to resolve complex issues

Meet performance and quality targets