General Manager

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Responsibilities

• Co‑own specific sales and marketing plans for the hotel with the organizations Sales, Revenue and Marketing teams to achieve best possible results in close and permanent collaboration with different commercial teams and layers
• Anticipate risks, gaps and opportunities related to revenue forecast
• Co‑own pricing initiative with Revenue and Sales teams to drive the overall pricing strategy
• Drive relevant destination networking to support new business opportunities
• Develop optimized manning structure with the most balanced structure that helps to adapt to the different activity seasonality, securing best use of resources
• Constant focus on productivity and ability to drive productivity acumen through hotel departmental heads
• Continuous improvement spirit and capacity to identify best practices across departments and other hotel peers
• Adjust costs according to business levels
• Proactively ensure the hotel maintains the highest brand standard compliance and service delivery
• Take responsibility for the protection of the Radisson Hotel Group brand image as per company guidelines
• Secure maximum implementation, ongoing training and adherence to corporate guest satisfaction programmes
• Ensure that all comments and reviews from guests are dealt with professionally, in accordance with the Yes I Can! Guidelines
• Monitor guest satisfaction reports and initiate corrective action if required
• Drive Radisson Rewards enrollments
• Ability to maximize the return per sqm, focusing on common and retail areas in the hotel
• Master the hotels investment plans (LRIP), ensuring that key areas of maintenance and brand gaps are covered according to the budget
• Communicate financial results and budgets as required by the owning company
• Maintain a close understanding of the citys competitive landscape, being able to identify opportunities and engage the Business Development team
• Deliver leads to the Business Development team
• Directly manage a team of Head of Departments to meet the overall objectives of the hotel
• Collaborate with Area and Central Functions to influence and drive key company initiatives within the Hotel
• Live and communicate the overall vision, beliefs and strategies of the Radisson Hotel Group to hotel employees
• Ensure that all employees in the hotel receive the necessary training, both in professional competence and in‑service attitude
• Ensure full usage of digital systems available to improve guest experience and operational efficiency
• Take full responsibility for compliance with emergency procedures, management and training
• Master local knowledge, take advantage of networking opportunities, and actively participate in local PR initiatives
• Implement and monitor routines for effective prevention of and dealing with fire, major accidents and terrorism at the hotel
• Ensure relevant training and induction of hotel team members in security matters (Emergency Management Manual)
• Investigate and promptly react to all information of a security nature
• Conduct inspections of hotel property to ensure it is kept in the best condition and recommend preventive maintenance

Education & Qualifications

Experience

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