Admin Assistant

The Admin Assistant supports the administrative needs of the technology organization. The Admin Assistant uses his / her skills in office productivity systems to organize and schedule activities that achieve efficient company operations.

Duties and responsibilities :

• Assist and resolve customer concerns via phone, email, and other media regarding products and services
• Schedule and monitor work of field technicians
• Facilitate in-house repair of equipment when needed
• Ensure that clients' expectations regarding installation, repair and maintenance are met to their satisfaction
• Provide administrative support to customers in technical matters
• Troubleshoot and assist clients in resolving basic technical problems
• Perform proper documentation and reporting of work accomplishment
• Prepare and ensure details in billings and invoices are correct
• Ensure compliance with company standards, rules and regulations

Qualifications :