Patient and Sales Support Representative (Chiropractic) - Work from home

We are seeking a Patient and Sales Support Representative to join a healthcare team. In this role, you’ll be the first point of contact for new and returning patients, handling enquiries, scheduling appointments, and supporting their care journey. If you have a strong customer service background, excellent communication skills, and a genuine passion for patient care, we’d love to hear from you.

• Respond to enquiries received through phone, email, online forms, and other channels.
• Provide information about chiropractic services and address patient questions or concerns.
• Manage and follow up on incoming leads in a timely and professional manner.
• Reactivate previous patients through outreach and follow-up campaigns.
• Maintain accurate records of enquiries and interactions in the lead management system.
• Track and report lead conversion rates and other key metrics.
• Schedule initial consultations and follow-up appointments, coordinating with chiropractors and staff.
• Handle payment transactions, providing clear information on pricing and payment options.
• Deliver excellent customer service, resolving issues or complaints promptly and professionally.
• Assist with learning how to mark up and prepare X-rays in line with chiropractic procedures.
• Carry out other role-specific duties as needed.

Requirements

Benefits

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity :

We’re not your typical BPO — we’re a Managed Service Provider (MSP) centered on people and their success. Get the chance to work directly with leading clients in Australia, New Zealand, and now the UK as part of their team.

We offer a people-first culture where you're valued, not just counted.

To learn more about us visit our socials :

Website : https : / / twoconnect.com.au /

Careers : https : / / apply.workable.com / twoconnect-careers /

LinkedIn : https : / / linkedin.com / company / twoconnectau

Facebook : https : / / www.facebook.com / 2woconnect /

Instagram : https : / / www.instagram.com / twoconnect_ /