Chat Sales Support Representative

Job Summary : The Chat Sales Support Representative is responsible for handling customer inquiries through live chat, assisting with product information, guiding customers through the sales process, and ensuring a smooth and satisfactory customer experience.

This role combines customer service with sales expertise to convert chat interactions into successful transactions.

Key Responsibilities : Respond to incoming chat messages in real-time from prospective and existing customers.

Provide accurate and engaging information about products, services, pricing, and promotions.

Assist customers with placing orders, understanding offers, or resolving concerns during the purchase process.

Identify sales opportunities during chat interactions and recommend suitable products or services.

Address objections or hesitations using persuasive and customer-friendly communication.

Maintain proper documentation of chat interactions in the CRM or support system.

Meet performance goals such as response time, conversion rate, and customer satisfaction score.

Collaborate with the sales and support teams to ensure seamless customer service delivery.

Qualifications : High school diploma or equivalent; college degree preferred.

2 years of experience in chat sales support is required.

Excellent written communication skills with attention to grammar and tone.

Typing speed of at least 40 WPM with accuracy.

Tech-savvy and familiar with CRM or live chat tools (e.g., Zendesk, Intercom, LiveChat).

Strong problem-solving and sales skills.

Ability to multitask and handle multiple chat sessions at once.

Work Environment & Schedule : Office-based Must be flexible to work on rotating shifts, weekends, or holidays.

Job Type : Full-time Pay : Php20,000.00 - Php22,000.00 per month Schedule : 8 hour shift Supplemental Pay : 13th month salary Commission pay Experience : Sales Chat Support : 2 years (Required) Powered by JazzHR