Quality Management System Head

Responsibilities

System Development & Implementation :

Design, implement, and maintain a comprehensive QMS that aligns with the company's goals and applicable standards, such as ISO 9001.

Compliance & Audits :

Ensure the organization adheres to relevant national, international, and internal standards and regulations, leading both internal audits and coordinating external audits.

Process Improvement :

Identify areas for improvement within quality processes and drive the implementation of corrective and preventative actions (CAPAs).

Data Analysis & Reporting :

Collect, analyze, and report on key quality performance metrics, quality trends, and customer feedback to senior management.

Documentation Management :

Oversee the creation and maintenance of all QMS documentation, including policies, procedures, and quality records.

Training & Culture :

Develop and deliver training programs to employees to promote a quality-focused culture and ensure understanding of quality standards and procedures.

Leadership :

Manage and mentor the quality team, providing guidance and support to ensure high performance and a collaborative environment.

Customer Focus :

Manage customer complaints and feedback, ensuring timely and effective resolution to maintain high levels of customer satisfaction.

Key Skills and Qualifications

Leadership and Management :

Strong ability to lead and manage a department and motivate teams.

Quality Expertise :

Deep knowledge of quality management principles, techniques, and frameworks like ISO 9001 or GMP.

Analytical Skills :

Proficiency in data analysis, trend identification, and performance monitoring.

Communication :

Excellent communication, both written and verbal, to effectively report to management and train staff.

Problem-Solving :

Strong ability to identify problems and develop effective strategies to achieve quality targets.

Preferred : Industrial Engineering graduate with related work experience.

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