Staff Specialist Trainer / Onboarding Specialist

We’re looking for a dynamic and client-focused Staff Specialist Trainer / Onboarding Specialist to join our team. This hybrid role blends training, onboarding, and frontline client support. You will play a critical role in ensuring both new and existing customers are well-supported and confident in using our SaaS platform. The ideal candidate is a strong communicator, comfortable running demos, conducting live trainings, and responding to real-time client needs with empathy and clarity.

Key Responsibilities :

• Conduct weekly training sessions for both new and existing clients
• Deliver live product demonstrations and provide hands-on onboarding support
• Serve as a client-facing representative, offering high-touch, empathetic support
• Develop and maintain support materials, including knowledge base articles and training videos
• Collect, document, and track client feedback, feature requests, and software issues
• Collaborate with internal teams to enhance training resources and the overall customer experience
• Provide onboarding and troubleshooting support to both internal teams (e.g., Sanguine) and external clients
• Ensure clients feel heard and valued by delivering clear, personalized software walkthroughs

Requirements

Technical & Tool Proficiency :

Must be :

Schedule :