Nature Of the Account : Ecommerce
Start Date : 17-Oct
Type of Support : Voice
Work Arrangement : 100% Onsite (Cebu)
Shift Schedule | Restdays : 24x7
Educational Requirement :
- Finished at least 2 years in college without back subject / s
Work Experience :
Minimum 1 year exp as TrainerPreferred : Retail background, but can be a trainer for any customer service accountsGood communication skillsWill do a demo based on any customer service approachResponsibilities :
Training Needs Assessment : Identify skill gaps and training requirements through surveys, interviews, and performance analysis.Curriculum Development : Design and develop training programs, including materials, presentations, and online resources, tailored to different departments and skill levels.Training Delivery : Conduct training sessions, workshops, and seminars using various methods like lectures, interactive activities, and simulations.Evaluation and Improvement : Assess the effectiveness of training programs through assessments, feedback, and performance metrics, and make necessary adjustments.