Scheduling Administrator

Job Description

This is a remote position.

ABOUT THE CLIENT :

Our client  is a national provider of mobile allied health services across Australia, with a strong presence in South East QLD, Greater Melbourne and  Northern NSW.

KEY RESPONSIBILITIES

Core objectives include :

Responsibilities | Measured by

Accountable for actioning and following up Service Agreements as per the NDIS guidelines and GenPhysio policies.

Weekly reporting on volume and completion rates

Accountable for Creating, actioning and following up approvals and booking all schedule of support quotes and appointments via Splose.

Weekly reporting on volume and completion rates

Ensure Cases are created for each client for all approved schedule of supports including forward booking of appointments.

Cases Report function in Splose.

Respond to email / phone enquiries around Service Agreement and SOS quote adjustments as required.

Speed to resolution of adminqueries (tracked weekly)

Maintain data accuracy in Splose,

Monthly data audit accuracy rate

Identify process gaps or inefficiencies in scheduling and recommend improvements.

Number of process improvement suggestions implemented

The above list is not exhaustive, and the role may change to meet the overall objectives of the company.

WHS responsibilities

All employees, contractors and volunteers have Workplace Health and Safety

• Obligations including, but not limited to;

Cooperate and participate in relation to activities taken to comply with WHS legislation.

Comply with WHS policies, procedures and safe work practices.

Identify hazards and take corrective actions to eliminate hazards and reduce risk.

Report incidents, injuries, property damage or near-misses immediately and participate in any subsequent investigations.

Attend required WHS training.

Report WHS concerns to your supervisor and / or the Human Resources team.

Ensure direct reports are participating in WHS activities and are acting in a safe and appropriate manner (if applicable).

Requirements

Position Requirements :

Knowledge and Experience

Previous experience working in a high volume administrative or customer service role.

Understanding of NDIS / HCP / Workcover / Chronic Disease Management Plans or willing to learn.

Knowledge of NDIS, NDIS Quality & Safeguards Commission, policies, and procedures.

Display a high degree of computer literacy in MS Office and other software products.

Able to competently use mobile devices (smart phones, tablets, etc.)

Be able to write (and type) notes, emails, and other written materials in a way that others can easily understand.

Personal attributes

Ability to meet tight deadlines and daily task completion targets.

Provide high quality customer service to clients.

Build relationships with service providers and participants formal and informal supports.

Display a high degree of accuracy and detail orientation in administrative tasks.

Speak clearly and fluently in phone and face to face conversations.

Highly effective in time management.

Able to manage competing time dependant priorities.

Behaviours

Client service focused : Committed to providing exceptional client service across all channels – written, phone and face to face.

Communication : The ability to communicate clearly and concisely, varying communication style depending upon the audience.

Attention to detail : Excellent attention to detail and written skills when communicating with others, both internally and externally.

Teamwork : Willingness to assist and support others as required and get on with team members.

Time management / organisation : Accomplish objectives effectively within time frame given, and carry out administrative duties within portfolio in an efficient and timely manner.

Go over and above : At times, be prepared to go over and above outside regular working hours to ensure work is completed and your team gets adequate and timely support.

Additional requirements

Must have reliable home internet.

This job description serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform other job-related tasks requested by management and as necessitated by the development of this role and the development of the business.

Benefits

Benefits

Here at Access Offshoring, we believe in more than finding our clients the right candidate. We believe in the human perspective. We believe in our candidates and their dreams. We believe in finding the right role for you. We are committed to working for you as much as we work for our clients.

Access Offshoring is dedicated to saving business owners 2,000,000 hours by 2031 and we need your help. Transforming the way businesses operate, we connect great businesses with amazing offshore talent.

We recognise that we often get more done in our own designed workspace, so Access Offshoring offers a complete work from home model. Yep – that’s right, 100% work from home. But wait there’s more.

Here are just some of our benefits :

Requirements

At least 4 + years’ experience in executive assistant or in a similar administrative role Experience with an Accounts Administration Role Proficiency in office software and productivity tools. Quickbooks Experience. Ability to work independently and collaboratively Desired Skills or Qualifications : Intermediate MS Excel and MS Word Certification Strong organizational and multitasking skills with meticulous attention to detail. Excellent written and verbal communication skills. Prior experience in rental properties a plus