BPO - E-Commerce CSR & Order Processor (Hybrid Setup)

What happened, Vella? Why you crying again? I know, looking for a job, right? Here's one for you. Unity Communications needs an Order Processing Representative.

If you're someone who tracks online orders like it's a full-time hobby, can reply to emails faster than you reply to your barkada group chat, and actually finds peace in checking off a to-do list, you're exactly whom we're looking for.

You'll play a critical part in maintaining a seamless customer experience, serving as a key point of contact between customers, internal departments, and the onshore team.

Apply today!

How You Spend Your Eight Hours

Customer Service and Order Handling

• Provide excellent customer service with a focus on resolving issues on first contact
• Accurately process customer orders (LPOs) in the ERP system and meet cut-off deadlines
• Manage communications with the onshore team to clarify or resolve tasks
• Monitor and respond to emails from shared inboxes in a timely manner

Day-to-Day Operations

Teamwork and Communication

Extra Tasks

What You Must Possess

Experience and Background

Skills and Tools

Who You Are

What You Shall Receive

What You Should Consider

Why Join Our Company

You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.