BUSINESS DEVELOPMENT HEAD - QC OFFICE

BASIC JOB INFORMATION

Department : BUSINESS DEVELOPMENT

Reporting to : Managing Director / COO / Group Head

Industry : BPO

2. JOB SUMMARY

The Business Development (BD) Head drives Company’s business development strategies, enhances its current portfolio, and explores new business opportunities. He / She shall be able to assess business risks by analyzing financial, statistical, and economic data. He / She efficiently executes business strategies that are in line with the organization’s objectives.

3. DUTIES & RESPONSIBILITIES

• Develops and implements top level Business Development Strategies that are aligned with Company’s corporate objectives. Conducts business development research and create strategies for new product service offerings to improve revenue streams and meet market demands;
• Identifies opportunities that may optimize business products and processes.
• Develops strategies to attract new clients and expand revenues from existing clients.
• Evaluates existing partnerships and sales efforts with an eye toward building on what works and changing what doesn’t.
• Explores new markets or new products to serve existing and new clients.
• Responsible for driving the financial growth of the company by identifying and developing new business opportunities and by strengthening internal and external relationships that will lead to increased lead generation and market share.
• Creates revenue forecasts and makes use of available data to create strategies that will minimize potential risk and that will meet the top level objectives of the company.
• Leads new business exploratory meeting, negotiation, documentation and contract closing with new clients; Creates BD Team that will support the needs of the prospective client / s.
• Oversees new business project implementation until totally turned over to the Operations team;
• Collaborates with Operations to ensure that SLAs and client directives are met and that concerns / issues with the campaign are properly communicated to the client; Builds relationships with clients, suppliers, and vendors.
• Analyzes business / market trends and key metric data to proactively create solutions and strategic decisions that will both meet the company’s corporate objectives and client’s needs.
• Keeps self and the organization abreast of global standards and trends for possible people development and tools enhancements for market relevance.
• Performs other functions which may be assigned by the Immediate Superior from time to time.

4. JOB SPECIFICATIONS

5. COMPETENCIES

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