Data & Reports Specialist (Global Logistics)

Job Purpose

The Process Expert is responsible for providing advanced operational and customer data analysis support to drive efficiency and performance excellence across the organization. This role delivers actionable insights, identifies process improvement opportunities, and implements effective solutions to optimize operations and enhance customer experience.

The Process Expert also leads the design, documentation, and execution of continuous improvement initiatives. These initiatives ensure timely and accurate visibility of the company’s freight and management reports, empowering both internal teams and customers to make informed business decisions.

This position reports to the Manager, Data Analytics Process Design.

Roles & Responsibilities

Process Improvement and Data Analytics

• Conduct in-depth analysis of operational processes to identify inefficiencies, risks, and opportunities for improvement.
• Develop and document standardized procedures in collaboration with leadership and process owners.
• Ensure new processes are efficiently integrated and aligned with existing workflows.
• Partner with operations, account management, and customer service teams to gather, validate, and translate operational requirements into clear process documentation.
• Perform data-driven research and provide analytical insights to resolve complex operational issues.
• Develop and present comprehensive reports, dashboards, and presentations for key stakeholders and senior management.
• Design and enhance analytics tools to bridge reporting gaps and improve decision-making accuracy.
• Track and analyze key performance indicators (KPIs) to measure process effectiveness and recommend optimization actions.
• Provide regular updates and insights on project progress, risks, and performance outcomes.

Collaboration and Change Enablement

Qualifications

Requirements