Senior Technical Engineer, Customer Support

Customer Service Associate

Makati, National Capital Region CEMEX

Posted today

Job Description

What is the job?

• Prompt and accurate sales order creation (voice / electronic) in accordance to policies, logistical and operational capacities, and system procedures - to ensure an efficient order fulfillment process.
• Ensure that complaints are completely logged, followed up and closed based on the defined Service Level Agreement to address customer concerns with extraordinary diligence. Define Service Level Agreements with different departments (Logistics, Operations, Commercial, Technical, Procurement).
• Ensure proper customer management in accordance with defined Call Flow parameters to achieve customer satisfaction and positively impact customer relationships.
• Ensure all inquiries, requests and tasks are properly coordinated and executed within defined service levels to exceed customer expectations.
• Responsible for informing and regularly updating clients on the company’s various customer contact tools to facilitate their order fulfillment process.

Qualifications

Customer Service Representative

Posted today

Job Description

Customer Service Representatives are responsible for managing various customer issues depending on