Tech Ops Support Engineer

Job Description

This is a remote position.

Work through technical issues at an experienced 2nd line technical level with in- depth technical escalations where required.

Maintain excellent communication with all internal and external end users and within the IT Team.

Deliver service excellence

Documentation procedural and operational instructions on Wiki’s for end user’s

Manage best in class cloud SaaS technologies.

Point of escalation for end user technical issues.

Maintain Cloud application user directories.

Ad-Hoc Onsite device support if necessary.

Remote support (including flexible work hours to support our international team)

Requirements

3-4 Years’ Experience in a Helpdesk Infrastructure support role.

Experience in supporting SaaS applications and Cloud IT Infrastructure in a medium to large enterprise environment.

Proven capability in Mac OS troubleshooting and support

Excellent knowledge of macOS System Settings and DEP Enrollment.

Intermediate macOS patching knowledge.

Comfortable using Bash scripting languages for macOS.

Experience in Supporting an MDM solution, preferably Jamf Cloud.

Specific experience in supporting and managing SaaS applications and Cloud IT infrastructure with the following :

Microsoft Office 365

Microsoft Entra ID

Atlassian Cloud

Strong Time Management skills to work in a fast-paced ever-changing environment.

Self-starter and Team player

Happy working in an autonomous, trusting environment.

Advantageous but not essential experience :

IT Degree or relevant IT qualifications

JAMF 200 certified (preferably)

MS-100 : Microsoft 365 Identity and Services or similar certification

Atlassian Administration (preferably)

Any experience working with or in a Salesforce environment

ISO27001 and GDPR experience and knowledge

Benefits

Competitive Salary Package : Receive a pay package that matches your skills and experience.

Vacation and Sick Leave credits : Enjoy vacation and sick leave credits to maintain work-life balance.

Health Coverage : Get medical, dental, and vision insurance for you and your dependents.

Government-Mandated Benefits : Full coverage of all statutory benefits like SSS, PhilHealth, and Pag-IBIG.

Learning Opportunities : Access training, certifications, and mentorship to grow your career.

Team Engagement : Join team-building activities and wellness programs.

Modern Tools : Use the latest technology to excel in your role.

Career Growth : Clear paths for promotion and professional development.

Inclusive Culture : Be part of a diverse, supportive, and collaborative global team.

Referral Rewards : Earn bonuses for bringing great talent to the team.

Retirement Plan : Secure your future with a company-sponsored retirement plan, ensuring financial stability and peace of mind for your years ahead.

Requirements

3-4 Years’ Experience in a Helpdesk Infrastructure support role. Experience in supporting SaaS applications and Cloud IT Infrastructure in a medium to large enterprise environment. Proven capability in Mac OS troubleshooting and support Excellent knowledge of macOS System Settings and DEP Enrollment. Intermediate macOS patching knowledge. Comfortable using Bash scripting languages for macOS. Experience in Supporting an MDM solution, preferably Jamf Cloud. Specific experience in supporting and managing SaaS applications and Cloud IT infrastructure with the following : Microsoft Office 365 Microsoft Entra ID Atlassian Cloud Strong Time Management skills to work in a fast-paced ever-changing environment. Self-starter and Team player Happy working in an autonomous, trusting environment. Advantageous but not essential experience : IT Degree or relevant IT qualifications JAMF 200 certified (preferably) MS-100 : Microsoft 365 Identity and Services or similar certification Atlassian Administration (preferably) Any experience working with or in a Salesforce environment ISO27001 and GDPR experience and knowledge