This job offer is not available in your country.
Technical Support Advocate T1
BoldrPasig, Metro Manila, PH1 day ago
Job type
- Quick Apply
Job descriptionMeaningful connections start with AUTHENTICITY We do our best work by being CURIOUS We grow by remaining DYNAMIC Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE At the heart of great partnerships we’ll always find EMPATHY Installs, modifies, and makes minor repairs to computer hardware and software systems. Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. Maintains system functionality by testing computer components. Helps design and implement networks. Consults with users to determine appropriate hardware and software needs and assists in placing orders. Maximizes computer systems capabilities by studying technical applications and making recommendations. Tests compatibility of new programs with existing ones. Gathers data to identify and evaluate technical purchasing options. Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications. Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs. Installs software and necessary applications for workflow. Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers. Maintains system capability by testing computer components. Carries out software, network, and database performance tuning. Documents hardware and software updates. Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies. Prepares reference material for users by drafting operation instructions Support other team members to ensure program success Curious and authentic, just like us! #beboldr An analytical and critical thinker, with an eye for even the most minute of details Passionate about client satisfaction 2 years of technical support experience : Preferably supporting customers via email and chat. Experience in providing technical support : installing and uninstalling apps from phones and computers. General knowledge of how web-based and mobile apps work. Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations. Ability to thrive in a dynamic and evolving environment – must be adaptable. Metrics-driven and proven ability to handle a high volume of customer interactions. Strong conflict resolution skills and even temperament in challenging situations. Native or near-native written and spoken English. Ability to properly understand and convey tone via written communications. Creative problem-solving skills. Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations. Loads of empathy – you genuinely care! Proactive attitude and ability to work with limited supervision. Support the team by executing initiatives and collaborating on projects. Take initiative and identify areas of opportunity that you can contribute to help the team as it grows. Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life. Flexible work schedule. Passion for Customer Experience. A proven ability to work remotely as part of a team but also with little direction is highly desired.
A LITTLE BIT ABOUT Boldr
- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.
LET’S START WITH OUR VALUES
WHAT IS YOUR ROLE
This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The Technical Support Representative work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.
A successful Technical Support Advocate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, team needs and delivers the highest level of client satisfaction.
WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values : Curious, Dynamic, and Authentic.
WHAT WILL YOU DO
Requirements
WHAT WE’LL LIKE ABOUT YOU
YOU ARE…
YOU HAVE…
Plus Requirements
Create a job alert for this search
Technical Support • Pasig, Metro Manila, PH
Related jobs Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, uni...Show moreLast updated: 16 days ago 
To be able to provide after-sales technical support to API Developer Portal / Marketplace products and handle issues or inquiries raised by corporate API clients / consumers.
Receive API product-related...Show moreLast updated: 30+ days ago
Are you passionate about technology and providing exceptional support? We’re looking for a remote Technical Support & Dispatch with 2+ years of experience in...Show moreLast updated: 30+ days ago
We are looking for a proactive and personable Customer Support Advocate to join our Customer Success Team.This role involves engaging new customers over the phone and guiding them through a qualifi...Show moreLast updated: 30+ days ago
Australia helping them build their remote teams in India and Sri Lanka.We pride ourselves with hiring great teams to work on exciting game changing technology.
Patona currently has 200+ engineers, t...Show moreLast updated: 30+ days ago Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, uni...Show moreLast updated: 30+ days ago 
IT Technical Support Advocate (Project-based)
BoldrPasig, Metro Manila, PHQuick Apply
- Promoted
Outbound Sales Representative (Healthcare) | On-site
MCI CareersSan Fernando, Pampanga, Philippines MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.We deliver Customer E...Show moreLast updated: 30+ days ago
- Promoted
HR Assistant (PH) (Remote)
OperationsArmyTeresa, Rizal, Philippines Support our HR Manager in payroll, HR systems, communications, and reporting.Please apply through this application link : .
We are seeking a proactive, detail-oriented.HR Manager in day-to-day HR oper...Show moreLast updated: 30+ days ago
Technical Support - Level 2
Tap Growth aiMuntinlupa, Metro Manila, PH We're Hiring : Technical Support - Level 2! 🌟.We are seeking a skilled Technical Support specialist to provide advanced technical assistance and resolve complex customer issues.The ideal candidate ...Show moreLast updated: 10 days ago
- Promoted
Technical Support
Orbit Teleservice NCRTaguig, National Capital Region, PH WANT TO GET HIRED ASAP? GRAB OUR JOBS TODAY AND BE PRIORITIZED DURING THE PROCESS.LEARN MORE ABOUT OUR JOB VACANCIES BELOW.
We are continuously looking for top talents to join our team.We achieve st...Show moreLast updated: 1 day ago
Technical Support (API)
Questronix CorporationOrtigas Center, Metro Manila, PHQuick Apply
Technical Support and Dispatch
ClearSourcePasig City, PHQuick Apply
- Promoted
BPO - Technical Support Engineer (Hybrid Setup) #M02
Unity CommunicationsParañaque, Metro Manila, Philippines As a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so that they can develop lifesaving treatments in a more secure, efficient, and compli...Show moreLast updated: 30+ days ago
- Promoted
- New!
Technical Support Representative - Paid Training
Sapient Global ServicesMakati, National Capital Region, PH Easy and Fast One-day Hiring Process! Earn up to 28k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Manila Sites! This is for urgent hiring, don’t mis...Show moreLast updated: less than 1 hour ago
Customer Advocate
StratifyIQTaguig, NCR, PHQuick Apply
Technical Support Representative
TeamifiedManila, Metro Manila, PHQuick Apply
Senior Technical Support Advocate
BoldrManila, Metro Manila, PHQuick Apply
- Promoted
Senior Technical Support Specialist
CartrackMakati, Metro Manila, Philippines Cartrack is a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a.
Senior Technical Support Specialist.Our teams are collaborative,...Show moreLast updated: 30+ days ago
- Promoted
Account / Process Trainer - Clark, Pampanga
TASQ Staffing SolutionsAngeles, Pampanga, Philippines Account / Process Trainer Clark Pampanga.Outstanding career development opportunities and fast-track career progression.Enjoy a fair work-life balance.
HMO and life insurance for the employee and 2 de...Show moreLast updated: 30+ days ago
- Promoted
Compliance Officer (Energy / Power Infrastructure)
RecruitNest ConsultingPakil, Laguna, Philippines Position Type : Experienced - Individual Contributor.Employment Type : Full-Time; Permanent (Direct Hire).Work Setup & Location : Onsite / Field Work - Rizal Province.
Work Schedule : Mondays - Fridays, D...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Representative (TSR) - AU / NZAccount
HRTXTaguig, Metro Manila, Philippines In this role, youll support our Australian and New Zealand customers with equipment-related enquiries, including repairs, service requests, movements, and escalations.
Youll also assist consumers wh...Show moreLast updated: 30+ days ago
- Promoted
BPO - Technical Support Engineer (Hybrid Setup)
Unity CommunicationsParañaque, Metro Manila, Philippines As a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so that they can develop lifesaving treatments in a more secure, efficient, and compli...Show moreLast updated: 30+ days ago
- Promoted
Call Center Account / Process Trainer (Clark,Pampanga)
TASQ Staffing SolutionsAngeles City, Pampanga, Philippines About the job Account / Process Trainer (Clark) | Onsite.Outstanding career development opportunities and fast-track career progression.
Enjoy a fair work-life balance.HMO and life insurance for the e...Show moreLast updated: 30+ days ago