Governance and Compliance Head

Overview

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Pasig, National Capital Region, Philippines

Responsibilities

• Policy Development – implement delivery governance policies and procedures (IT security, project management, risk management).
• Risk management – identify and assess IT-related risks and develop strategies to mitigate and manage risk. Establish process for monitoring and reporting risks to stakeholders and collaborate with BUs to implement risk management controls.
• Project Governance – provide oversight and guidance to ensure projects are delivered on time, within budget, and meeting objectives. Establish project governance framework, define project management practices, and conduct project reviews.
• Delivery Performance Measurements – establish KPIs and metrics to evaluate the effectiveness and efficiency of delivery operations. Includes monitoring of SLAs, tracking service performance, and measuring process maturity.
• Root Cause Analysis (RCA) – provide detailed RCA on identified escalations or issues. Report on a weekly / monthly basis to delivery teams and stakeholders.
• Governance Awareness – provide training and programs to enhance understanding of IT governance principles and practices across delivery and other stakeholders. Promote awareness of policies, standards, and processes.

Qualifications

Employment details

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