Insurance and Billing Specialist - Virtual Assistant

Job Description

This is a remote position.

Virtual Rockstar is hiring a reliable and detail-oriented Medical Virtual Assistant for our client’s team to support a growing physical therapy practice in Arizona (MST). In this fully remote position, you will play a key role in supporting clinical and administrative operations—ensuring smooth, timely, and compassionate service to patients and families.

This is a full-time, long-term opportunity for someone experienced in insurance verification with added billing support (denials / appeals and longer payer calls). You’ll collaborate closely with the Director of Insurance and the billing team and become a vital member of a care team dedicated to improving lives.

About Our Client :

This physical therapy practice exists to “encourage hope, add joy, and gain ability together.” The culture is wholesome and family-centered, emphasizing uplifting energy, trust, and celebrating progress over perfection. With three busy clinics in Arizona, the team prioritizes patient experience, teamwork, and dependable follow-through.

Why Join This Team?

• Mission-driven environment grounded in clear values
• Growth opportunity within an expanding practice
• Family-focused, supportive, and collaborative culture
• Direct impact on patient experience and financial outcomes

Responsibilities

Insurance-Related Tasks :

Billing Support :

Communication & Coordination :

Data Entry & Documentation :

Tools & Platforms :

Requirements

Benefits

Requirements

Previous experience in a medical administrative role (medical assistant, medical receptionist, or similar) is preferred. Familiarity with WebPT EMR and Therabill for patient payment posting is a plus. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Excellent organizational skills and attention to detail. High level of professionalism and commitment to maintaining patient confidentiality. Comfortable with remote work and proficient in using virtual communication tools. Knowledge of insurance verification and pre-authorizations is a plus. Ability to work collaboratively with a team and contribute to a positive patient experience.