General Manager

Responsibilities

• Develop and implement the collections strategy aligned with the company's goals, objectives, and regulatory requirements.
• Evaluate and refine existing collections processes to enhance efficiency, minimize losses, and improve recovery rates.
• Stay abreast of industry trends and best practices to identify opportunities for innovation and improvement.
• Lead and manage a team of collections professionals, providing guidance, coaching, and support.
• Set clear performance objectives, monitor progress, and provide regular feedback to ensure a high-performing organization.
• Foster a culture of continuous learning and improvement, professionalism, and customer-centricity within the team.
• Analyze delinquency trends and portfolio performance to identify potential risks and develop proactive strategies to mitigate them.
• Implement risk management practices and controls to ensure compliance with regulatory requirements and internal policies in collections processes.
• Monitor and maintain a comprehensive understanding of relevant regulations, including regulators and other applicable laws, to ensure compliance.
• Collaborate with internal stakeholders, such as credit, risk management, and legal departments, to develop and implement effective collections strategies.
• Build and maintain relationships with external partners, such as collection agencies and legal entities, to optimize recoveries and drive efficiencies.
• Define key performance indicators (KPIs) and metrics to track collections performance and regularly report on progress to senior management.
• Analyze data trends, identify areas for improvement, and implement strategies to optimize collections processes and enhance results.
• Identify opportunities for automation, technological enhancements, and process improvements.
• Collaborate with IT teams and vendors to implement system upgrades, enhancements, and innovative solutions to drive efficiency and productivity.

Qualifications

#J-18808-Ljbffr