Associate Quality Specialist (Alabang) - Onsite
TASQ Staffing SolutionsMuntinlupa, Metro Manila, Philippines1 day ago
Job type
- Quick Apply
Job descriptionBachelor's degree graduate, any field. 2 to 3 years of prior work experience. Ability to work collaboratively and effectively in remote environments. Eye for details and analytical ability. Collaborative partnership with other teams to bring about synergies. Amenable to work full ONSITE in Alabang and shifting schedules
About the job : Associate Quality Specialist (Alabang) | Onsite
Responsibilities :
- Execute the transaction and call monitoring in line with the agreed service quality plan.
- Provide coaching and feedback to agents.
- Perform RCAs and report findings to Operations to develop actions for mitigation.
- Identify training needs and work collaboratively.
- Participate in calibration sessions to bring about consistency in evaluation.
- Process transactions / take calls to remain hands-on in the process domain.
- Perform process audits to ensure compliance with SOPs.
- Share audit outcomes during pre- and post-shift team huddles.
Requirements :
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Associate Specialist • Muntinlupa, Metro Manila, Philippines
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