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IT Service Desk Analyst

J-K Network ServicesQuezon City, National Capital Region, PH

30+ days ago

Job description

JOB DETAILS :

Company Profile : A leading global BPO company, providing exceptional customer service and technical support solutions to its clients.

Position : Service Desk

Company Industry : BPO Company

Location : Quezon City

Schedule : Shifting

Salary : Php 26,000

Work set up : Onsite

BENEFITS : 13th Month Pay

HMO coverage starting on Day 1

Paid Time-Off (PTO)

Competitive salary package

Professional growth in a global work environment

JOB REQUIREMENTS :

Bachelor degree and Undergraduate high Highschool graduates are open to apply
With 1 year and above experience in BPO / Technical Account
Have 1 year and above experience in IT Hardware / Software Account
Has experience in resolving tickets, troubleshooting hardware, software
Preferably, candidates can start ASAP

JOB RESPONSIBILITIES :

Provide L1 technical support for IT-related queries via phone, email, and chat.

Troubleshoot hardware, software, and network issues for end-users

Log, track, and escalate tickets using ITSM tools (e.g., ServiceNow)

Reset passwords, manage user access requests, and ensure security compliance

Maintain a knowledge base and document troubleshooting steps

RECRUITMENT PROCESS : (Online Process)

Initial Interview

Second Interview

Final Interview

Job Offer

For interested applicants, kindly send your resume on our email below :

Jk.headhunters@gmail.com

For inquiry you may contact us to 09176381957

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Service Desk Analyst • Quezon City, National Capital Region, PH

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