IT Service Desk Engineer

Please find below the job description for your reference :

Support amazing day-to-day across our hardware and software platforms for incredibly seasoned to novice-level users and everything in between.

Resolve incidents and Service Requests based upon standard company best practices, utilizing our internal knowledge where and when needed.

Support Coinbase’s SaaS tools, compliance practices, and on and offboarding processes.

Learn, document, train, and support new applications and IT procedures, always keen on opportunities to refine and increase efficiency.

Create detailed and impactful documentation for your peers and our internal user base.

Be the voice of the customer. Gather and document feedback to identify common issues and areas for continuous improvement.

Collaborate with your colleagues in IT Operations and with all teams within Coinbase and our BPO partners.

What We Look For In You

Technical support expertise on MacOS and Chrome OS, along with Google Suite, including Google Admin, and ideally in support of 2FA methodologies.

Knowledge of Jira Service Desk or similar ticketing system.

Basic knowledge of standard IT Infrastructure Configurations

Administration experience with Google for Business, Atlassian, Okta, Jamf, and Slack.

Demonstrable troubleshooting methodologies and root cause analysis.

Excellent communication and time management skills.

Understanding of ITIL Principles

Experience working with service vendors.