Service Desk Analyst (Alabang - 40,000 gross)

COMPANY PROFILE : BPO company that provide an end-to-end BPO services to client globally.

Position : IT Service Desk Analyst

Company Industry : BPO

Work Location : BGC, Taguig

Work Schedule : Shifting schedule

Salary : Php 30,000-40,000

Work Set Up : On-site

JOB REQUIREMENTS :

College Graduate / Undergraduate are open to apply.

At least 1-year BPO experience and Service Desk, or Technical Support role

With Strong knowledge of Active Directory and common IT support tools

Excellent problem-solving and analytical skills

Outstanding communication and customer service skills

Help in assisting users with login, password, and access issues, including Active Directory-related tasks

Help in troubleshooting and resolve incidents and service requests in a timely manner

Responsible for documentation of issues and solutions in the ticketing system

Collaboration with other support teams and escalate complex issues when necessary.

RECRUITMENT PROCESS :

HR Interview

Hiring Manager Interview

Job Offer

This is Direct hiring