Mandarin Support Officer - AU Account

KEY ROLES and RESPONSIBILITIES : Ensures a consistent and excellent customer service Assists the team to develop, manage and service the customers Translate all relevant documents from Chinese (Simplified) to English Conduct Employment Check via Phone or Email using the required language Follow up on monthly payment for the non-res client (China, Hong Kong, Macau, Taiwan) Discuss approved loan to the client via Phone or Email using the required language Communicate with and engage Chinese language Brokers and Borrowers Interpret Chinese language documents relating to income and financial position Manage time effectively, while working on multiple tasks; ensuring that Service Level Agreements are always met in line with policies and procedures Work in a task based tracking system to monitor productivity, efficiency and accuracy SELECTION CRITERIA : Bachelor's / College Degree in Finance or any Business-related course are most desirable Proficient in Microsoft Office Ability to communicate effectively in English and Mandarin, both verbally and in writing Confident spoken Mandarin Ability to read and accurately interpret Chinese language documents, such as pay slips, tax returns, bank statements, and statements of assets and liabilities Preferably 1-4 Yrs of work experience Experience in the finance industry or Business Process Outsourcing (BPO) is an advantage Onsite role (Management skills, Communication skills etc.) Fluent in both spoken and written English.

Required language : Mandarin / Chinese.  Powered by JazzHR