Operations & Change Senior Analyst

Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.

At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.

Why You'll Love Working Here :

🌟 You’re Valued.

You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.

🚀 You’ll Grow.

From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.

🎉 You’ll Belong.

We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.

🏢 You’ll Work in Style.

Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.

💼 You’ll Work with Global Brands.

We match you with top international clients where you’ll work directly with their teams and make a real impact.

Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.

Role Overview :

As the Operations & Change Senior Analyst at Send, you will be a key member of the operations team, reporting directly to the Business Operations Manager under Chief Risk and Operations Officer (CROO) function. This role is fundamental to the successful execution of our business strategy, focusing on the hands-on delivery of tasks within strategic initiatives. You will support the management of business-wide change, assist in coordinating projects, and contribute to the optimisation of our core processes. This position acts as the engine for on-the-ground execution, providing the detailed analysis and coordination necessary to support the Business Operations Manager and other leaders.

Roles and Responsibilities :

Change Management & Strategic Enablement

• Lead the development and execution of end-to-end change management plans for all assigned strategic initiatives, incorporating impact assessments, stakeholder analysis, and communication strategies.
• Actively enable the achievement of strategic objectives by rigorously tracking progress against goals, managing dependencies, and reporting on the status of change adoption across the business.
• Develop and distribute targeted communications to ensure all impacted stakeholders are informed and engaged throughout the change journey.
• Establish and manage feedback mechanisms to address concerns, mitigate resistance, and ensure a smooth transition for all teams.

Program & Initiative Delivery

Cross-Functional Collaboration & Communication

Business Process & Operating Model Optimisation

Frameworks & Standards Development

Performance Management & Data Analytics

Core Capabilities :

Strategic Execution & Adaptability

Change Management

Process Optimisation & Systems Thinking

Stakeholder Management & Influence

Data-Driven Analysis & Reporting

Uses data to support recommendations for process improvements.

Proactive Ownership & Drive for Results

Expected Qualifications :