Customer Support Representative (US-Based Account | Long-Term Role)

Customer Support Representative (US-Based Account | Long-Term Role)

Full-Time | Remote | US Business Hours

We are looking for an experienced Customer Support Representative to join our growing team and work with one of our major US-based clients . This is a long-term role for someone who is passionate about delivering excellent customer service, thrives in a fast-paced environment, and is eager to grow within a stable and supportive company.

Key Responsibilities :

• Respond promptly and professionally to customer inquiries via email, chat, or phone.
• Provide accurate information and effective solutions to resolve customer issues.
• Maintain detailed records of customer interactions using CRM and ticketing systems.
• Collaborate with internal teams to ensure smooth resolution of customer concerns.
• Follow established procedures while identifying opportunities for process improvement.
• Handle customer feedback and escalate issues appropriately when needed.
• Deliver consistent, high-quality service aligned with company standards.

Requirements

Qualifications :